Job Summary:THE TEAMThis role is part of the Global Fan Experience team. This team’s mission is create a simple, unified, fan experience that builds trust, confidence, and loyalty for fans and clients, within an agile, cost-effective environment.THE JOB Reporting to the FX Reporting Manager, the purpose of the role is to support the provision of high-quality data, reporting & insights that underpin the growth and success of Fan Experience as well as input into business projects and strategy. You will assist with the production and presentation of Fan Experience data and performance across the entire Global Fan Experience estate. In order to ensure the accurate, effective, and timely provision of this data in line with an agreed reporting schedule, you will create and maintain reporting dashboards.As well as your direct line manager, you will assist d the FX team to supply data and make recommendations that improve the Fan Experience.Ticketmaster UK Ltd is part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.What you’ll do:Assist with the production of scheduled weekly, bi-weekly, monthly, and annual reporting, providing accurate and effectively presented data on time.Provide ad hoc data to key stakeholders as requested to support the building of business cases and problem statements.Test and challenge data to ensure that is accurate and consistent across all markets.Support the Reporting Co-Ordinator with the build and maintenance of reporting dashboards.Report any significant variations seen whilst producing data to the relevant FX lead.Use reports and other data to create clear and concise presentations, displaying research findings to be consumed at varying levels within the business, including Senior Management and Execs.Build and maintain effective working relationships with key stakeholders across all our Global market teams and Fan Experience units.Who you are:EssentialPassion for the customer and constantly curious.Experience in a role when excellent attention to detail was important.Experience working to tight deadlines and changing pressures.Numerate and logical; adept at performing basic statistical analysis.Demonstrable ability in working with data.DesiredExperience of the provision of Management Information reporting in a multi-channel Contact Centre.Experience of working with centralized reporting platforms (e.g. DOMO, Tableau).Experience of working with all or some of the following tools (particularly in a reporting capacity); Five9, Zendesk.Excellent knowledge of using Microsoft PowerPoint & Excel and creating professional presentations.Required Skills & BehavioursStrong communication skills with ability to translate complex ideas into easily understood insights.Can-do attitude and the determination to achieve results.A focus on meeting company set KPIs.Motivated by targets and tight deadlines - shows a sense of urgency.Analytical mindset but always mindful of the commercial applications of the data.Enjoys working at pace in a fast moving and constantly changing environment.Good attention to detail and takes responsibility for the accuracy of their work.Ability to connect ideas and do things differently.Productive team member, collaborating with all teams and at all levels of the organization.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#TMjobs #Hybrid #LI-AH1
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