Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.The Identity & Security team helps keep eBay a safe, secure and trustworthy marketplace for buyers and sellers. We’re building and modernizing account security at eBay by introducing new ways to secure our customer’s accounts, improve identity verification and prevent fraud.As Content Design Lead, you’ll partner with UX designers, researchers and other stakeholders to develop innovative and user-centered experiences. You’ll drive impact through both your tactical work and thought leadership, while solving complex business and design problems. You’ll apply a systems mindset to support a wide range of initiatives that are central to growing, retaining and protecting our community.As a full-stack Content Design Lead, you believe writing is designing. You see language as a design material and you get others to think the same. You understand how to work in tandem with our UX design team to solve complicated problems with deceptively simple words and how to work within an established content design system. You enjoy working with cross-discipline partners to define the margins, strategies and outcomes in ambiguous spaces.Responsibilities:Develop content strategies and frameworks to drive customer adoption, engagement, and retentionLead the content design process from discovery and ideation to the final fit and finish of full-fidelity designsUse the Double Diamond design process to design, test, and iterate on user flows in close collaboration with product, design, and user research partnersDrive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teamsCollaborate closely with the Localization team to ensure the English source content will scale to other markets in which eBay operatesRequirements:8+ years professional experience in content-focused roles with 4+ of those years on in-product UX contentA portfolio of work demonstrating human-centered design thinking and solutionsExperience leading or co-leading the design process, from early concept to launchExperience developing a product content strategy for web and mobile, including designing for accessibility and inclusivityManagement of multiple projects in a fast-paced and ambiguous environmentBachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or a related fieldBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:https://www.ebayinc.com/company/diversity-inclusion/#LI-Hybrid#LI-SDeBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
View Original Job Posting