Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.eBay is looking for an experienced consumer insights professional with strong consultation background that will help generate insights and drive actions to directly impact eBay’s Automotive business globally.If you are passionate about championing the voice of the consumer to the forefront of decision making and have a passion for the automotive world, this is your dream job.Reporting to the Global Consumer Insights Director, Markets and Focus Categories, this position will require:Deep knowledge of designing, planning, and conducting qualitative and quantitative research,Familiarity with the latest research design techniques.Inquisitive translation of business questions into design of research.Strong analytical and strategic competence.Ability to distill practical insights from consumer data to deliver clear action-driving recommendations for eBay’s Parts and Accessories senior business teams in the US, DE and UK: cannot stop at the “what” but need to be able to clearly articulate the “so what” from research.This individual is a key hire within eBay’s growing Global Consumer Insights team.Primary Responsibilities:Deep curiosity for understanding of eBay’s business priorities and how they translate into research needs to guide decision making.Research agency management: Ability to create strong research briefs for internal and external research partners so that research produces desired insight outcomes.Analysis:Cull and analyze data from interviews, focus groups, questionnaires, or other qualitative or quantitative research.Monitor the brand health and experience measurement critical metrics (e.g. CSAT, NPS…) from continuous surveys and report the results to relevant business partners.Storytelling:Build compelling insights from completed research and analysis.Author executive level reports and make informed recommendations to key partners and influencers that lead to action.Relationship building:Build strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.Become an indispensable thought partner.Business impact:Be a business leader who brings relevant insights to guide decision-making.Bring a point of view, provide clarity and puts the customer voice in context, connecting the dots and inspiring action.Required Experience:10+ years of related work experience in market research and/or consumer insights with a particular focus on consumer and retail categories.Strong verbal communication skills and experience with senior level client presentations and meetings.Collaborative attitude that allows candidate to work across a global organization to build a plan, get alignment, and execute it.Ability to operate independently and build out new programs, frameworks and best practice approaches.Expertise in working efficiently and effectively in a highly matrixed organization.Bachelor’s Degree in market research, statistics, economics or related field highly desirable.About the Position:The position is a full-time role within the Global Consumer Insights organization.Preferred location is in the San Jose (CA) area, or the NYC area. It may require occasional travel to the San Francisco Bay area and/or other locations as needed.Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.$126,800 - $187,550Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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