Head of UK Planning

eBay Inc. (Nasdaq: EBAY) is a global commerce leader that connects millions of buyers and sellers in more than 190 markets around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. Founded in 1995 in San Jose, California, eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. In 2022, eBay enabled nearly $74 billion of gross merchandise volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com.The role...As the Head of UK Planning ( maternity cover ) you will partner with the Chief Operating Officer, trading, marketing and cross-functional teams to manage planning of how we’ll show up to customers in the short, medium and long term, adapt to the ever-changing customer, cultural and retail landscape, solve our toughest challenges, and drive greater strategic and operational rigour within the UK business.With innovative, exciting plans ahead for our UK and global businesses, putting the customer at the heart of everything we do will shape how eBay UK engages with our 25m+ customers.In this role you will be a trusted member of, and partner to, the UK leadership team. You must have strong customer-first business and marketing & planning skill, operational proficiency as well as exceptional people and communication skills and the ability to work collaboratively to deliver results in service of our customers.Responsibilities include...Ownership of the customer first marketing planUse customer insight to build a rolling Customer Plan which speaks to what is happening in the lives of our customers and where we can show up for themBuild key themes in the Customer Plan and identify ways for these to be supported by marketing, trading, C2C and Retail Standards team to make the story simpler for our customersPartner with the Customer Growth and BU leadership to build out these annual and quarterly plans, representing in senior forums and articulating the most critical priorities and corresponding channel support/investmentLead collaboration with channel owners to operationalize the Customer Plan so it is supported across all relevant channelsWork closely with channel owners and trading to ensure we continually adjust and flexMonitor the customer, cultural and retail landscape to find opportunities and risks and drive action to deliver results action & results in retail marketingReview and assess proposed additions to the plan, weighing up customer, business and team prioritiesWork across marketing and cross-functional teams to develop solutions to the organisation’s strategic challenges and initiativesManage expectations across the business and share updates in senior forums, bringing the right people into conversations at the right timePartner with global and regional marketing teams to understand their workstreams, find opportunities and findings to incorporate into our workPartner with the COO and other marketing leaders to set, manage and complete the marketing vision and deliver the marketing plans to support brand and business growthPrepare and coordinate marketing input for operational, strategic and leadership meetingsProgramme Management of cross functional initiatives (e.g Peak, Annual Planning)Partner with the COO to set a full suite of critical metrics and ensure teams are accountable for theseCreate and share project plans, timelines, roles and responsibilities. Ensure clarity about expectationsCoordinating milestones across core teams and tracking deliverables from teams/agenciesEnsure that key stakeholders are aligned & working together for joined up goalsProject manage the end to end process to ensure key deliverables are met on timePrepare and coordinate updates for key operational and leadership meetingsCollating and present results across business post eventLead and coordinate the annual planning process for the UK businessAbout you...Customer obsessed and passionate about customers, with a curious customer-first approachConfident in using customer insights to shape our plans and prioritiesProven track record of strategic planning and execution, taking a project from idea to full implementation in a large complex organisationResults oriented with a consistent record in managing metrics with impact on business performanceProven record of delivery under pressure and an ability to excel in a dynamic and fast paced environmentInfluencing and collaborating across teamsAbility to articulate vision and purpose for the initiatives and programs as it relates to long-term goals and objectivesEase with executive-level interactions - ability to distil complex business issues and strategies to highlight insights and measurable recommendations in a concise and persuasive mannerOperating with agilityAbility to work both independently and in a team, building and maintaining strong cross-functional relationshipUpbeat, flexible, and confident in leading through ambiguitySelf-starter with excellent organisational skills and attention to detailExperience with Project, Programme management & deliveryStrong communication skills, quickly able to gain trust and confidence with people at all levelsAble to articulate challenges, blockers, problems effectively and be able to work through solutions with stakeholders to overcome themBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/#LI-FG1eBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.