Title/Designation:(Sr) /Technical Analyst/ConsultantLocation:Bangalore/HyderabadJob Category:Operate / Support About Blue Yonder (formerly known as JDA Software)Blue Yonder is the world’s leading, end-to-end, digital supply chain platform provider, enabling companies to better predict, optimize and fulfill customer demand. Blue Yonder empowers companies to dynamically improve business planning and execution to drive more autonomous, profitable business outcomes and reimagined customer experiences. Job Details:TMS (Supply Chain)Job Description:Blue Yonder Execution Consultant (TMS – Transportation Management System/WMS – Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes.Service Manager responsible for handling JDA’s end to end problem, Change and Incident management lifecycle. The role will be responsible to directly interface with the customer and ensure all the requests from the customer meet the SLA. The role will also engage the required resources within the organization to resolve the issue for the customer, review the backlog, follow up and help provide manage the service for the customer.Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills – verbal & written.Responsibilities:Raising Incidents and managing Incidents – Ensuring closure within SLAPerforming periodic reviews of the Cases and working with customer and internal teams to get the incidents resolvedPlanning and executing Release and Change management processesEnsuring the team meets Problem Management ObjectivesPreparing monthly reviews for customerAssisting delivery teams in compliance with JDA Global Delivery ProcessesDrafting process documents and maintaining the documentsSuggesting changes to existing practicesGoverning and Reviewing the correctness and accuracy of process executionPreparing reports as per defined frequency in scopeIdentifying and initiating improvement projects on the business requirementsDesired skills and experience: Minimum of 2 years’ experience in Service Management roleMinimum of 3 – 6 years’ experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc.Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud based services environmentExperience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problemExpert developing and maintaining problem and error control systemsDemonstrable ITIL process execution and knowledge of all disciplinesCreative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging wayMust be ITIL Foundation certified and good Knowledge of Lean Six Sigma MethodologiesExcellent verbal and written communication skillsPrimary Skillset:Incident ManagementProblem ManagementChange ManagementKnowledge ManagementPerformance ManagementProcess Enhancement/TransformationTraining & DevelopmentOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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