Sr Technical Consultant – Onboarding TMSAbout BlueYonderBlue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor “Best Places to Work” employer.We are seeking multiple Business Consultants and Sr Business Consultants to join the Delivery Services team where your core focus is to ensure customers realize value from their Blue Yonder Transportation Management solutions.BlueYonder solutions are used by:81 of the global stores Top 100 Retailers79 of the global Consumer Goods Registry Top 10020 of the Gartner Supply Chain Top 25BlueYonder employs over 5000 of the industry’s most experienced demand and supply chain experts globally to develop, deliver and support its solutions.We continue to grow a team of the most advanced Supply Chain experts in the world. Members of this team participate in on-site consulting and business software implementation projects for the largest and most advanced Retail, Manufacturing, and Distribution companies across the Globe. Our associates create the future standards of their core SCM business processes.Role OverviewBlue Yonder's Sr Technical Consultant will be responsible for working with global functional & technical teams under various customer engagements to gather and understand technical cloud implementation requirements for TMS projects. She or he will work on the technical reported issues/problems and drive towards solutions and fixes. The individual will work with regional customers/stakeholders to implement, rollout, support our designed products/solutions to efficiently satisfy business requirements while balancing complexity to ensure processes are supportable and meet customer satisfaction. After an individual attains expertise with the domain, solution, and technology, the associate might also have the option to work on customer projects in consulting roles (Deploy).As a senior technical consultant, the associate will mentor and help to develop other team members from TMS Onboarding and Professional Services.Associate should have strong product knowledge in at least any 3 of the below areasCloud Architecture (Azure preferably) – This is a must haveAny SCM Execution Solution like WMS or TMS – BY Solutions preferred but not mandatoryBusiness Analytics – Cognos, InformaticaWebservices – SOAPIntegration platforms like Mulesoft and REST APIsOracle RDBMS concepts and best practices.ABPP (optional) / JavaWindows / Unix OS management and best practices.ResponsibilitiesAct as the technical point of contact for all Blue Yonder TMS projects and their related support cases from customers and/or other internal stakeholders.Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components.Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.Identify areas of improvement and scope of automation on routine tasks or activitiesRespond to customer inquiries and assist in troubleshooting and resolving challenges.Understand Technical end to end architecture of a customer´s Blue Yonder TMS solution through early engagement and knowledge transition from the sales and functional implementation teamsLead Technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshootingFollow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activitiesDocument resolution steps on Knowledge Articles to promote case deflection and knowledge sharing.Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development.Continuous learning on latest Blue Yonder TMS Solutions.Continuous knowledge sharing and mentorship of other team members.Recommend and Implement Cloud Architecture and Technical best practices when applicable.Document, escalate and provide alternate solutions to any technical issue detected when applicableQualificationsGeneral Skills and Requirements:6+ years relevant work experienceEducation:Bachelor’s degree in Computer Science or any other IT related degreeMaster’s degree in any IT related field or Cloud Architect Certificate highly desirableTechnical Skills:4+ years of Cloud experience – Implementation and/or Support (Azure preferred)6+ years of experience in log analysis, monitoring, and networking tools (i.e. AppDynamics, Splunk)6+ years of experience in debugging/analyzing code in any of the programming languages (Java/.Net/C++, Python, shell scripting, PowerShell)6+ years managing operating systems (Windows/Unix) and troubleshooting skillsSolid experience with Oracle SQL and MS SQLSolid experience in ITILExperience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrations – would be a plusOLTP applications' architecture knowledge and related troubleshooting methods for SCM, Telco or Finance industries are highly desirablePersonality Fit:6+ years of customer facing experienceExcellent verbal and written English language skillsExcellent technical documentation skillsNegotiation skillsKnowledge sharing skillsAbility to work calmly under pressure and meet deadlinesAbility to work as a team playerMust have strong multi-tasking skillsMust be self-motivatedQuick learner - new technologies, platforms, integrationsStrong knowledge sharing and mentoring skillsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsAble to take on-call escalationsBlueYonder offers:Highly professional environment of top international industry expertsChance to work with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the worldStrong investment in employee skills development (first 2-6 months are highly training-focused)Excellent development abilities and further growth potentialClear independence and empowermentPermanent job contractHighly competitive salary and benefits packageAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.#LI-RemoteOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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