Key Account Manager

Key Account Manager – TheFork, Sydney Welcome to our fabulous world. 🍴We are TheFork . Our mission is to bring happiness through amazing dining experiences, thanks to our 2 main products :  📱 TheFork App : the restaurant discovery and booking app for every occasion 🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where everyone has the space to grow. We nurture this happy culture through our core values: We are better together - We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins Oh! And we are also part of the big Tripadvisor family ❤️ With love, Your future buddies, the Forkies. What you will do: As a part of our account management team, you will manage the relationship with our customers, the restaurants. Your portfolio of restaurants will mainly consist of key accounts and large groups. You will offer them a personalized service once they have joined the TheFork network. As part of your role, you will: Provide support to your client portfolio and help them with their positioning strategy, revenue management and online marketing Ensure your restaurant portfolio will significantly increase their revenue with TheFork month over month, by selling TheFork solutions to the restaurants Be the primary point of contact and build long-term relationships with your portfolio of restaurants Set up action plans with our sales and marketing departments. You will work closely with our teams to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure our diners get the best restaurants at the best price Negotiate favourable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate Monitor your portfolio to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed Ensure restaurants are supported and provide training to use our products & services Provide feedback and work with other departments to constantly improve TheFork’s products & services leveraging your knowledge of restaurants Your KPIs will include (but will not be limited to) and are subject to change based on business needs: Monthly revenues generated by the restaurants in your portfolio Promotions available across your portfolio Level of B2C irritating factors Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio Number and quality of restaurants participating in TheFork Festivals Salary Range: Base 60-80K AUD, Up to 120-130K OTE Who you are: Years of experience in key account management or relevant role: 2 years minimum Proven experience managing large groups in a previous role Self-starter, results-oriented person who loves to reach and exceed targets Knowledge of revenue management related issues Very comfortable having conversations and negotiations over the phone & in person with all levels of business, from independent owners to c-suite executive teams Analytical and creative mind, able to offer the customers the best solutions Solid listening and presentation skills, alongside being able to quickly establish meaningful relationships with clients Proven ability to manage multiple projects at a time Autonomous and familiar to work with KPIs and targets Language: Fluent English Fully computer literate - MS Office and Salesforce   Desirable requirements: Experience in the fields Internet, Tech, or Restaurants Experience in pitching and selling promotions/deals/flash sales Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 600) What we offer you 😄 An awesome team (not everybody like our jokes, but we try our best) 🏠 A permanent contract (that can be useful in life) ⚖️ Flexible working environment (2 days WFH per week) 💸 Competitive fixed salary, bonus and equity (yes, equity!) 🍕 Lunches will be provided at the office for you to enjoy with your colleagues 🌎 International teams - More than 30 nationalities and 16 offices worldwide 🏳️‍🌈 Highly inclusive working environment 🤸‍♀️ Lifestyle benefit of $2,300 AUD per year that can be used to reimburse physical, mental and financial wellness, leisure activities, family support, travel, etc 🎓 Continuous learning and development programs (with full access to LinkedIn Learning!) 😌 Free access to the Calm app 🍴 Amazing offices with dining area, snack pantries, and of course, table tennis, pool tables and foosball for when you need to take that well-earned break 🎤 Team building events (we love karaoke. A whole lot!)   We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.    #LI-JZ1