Trust & Safety Specialist I (India)

As a Trust & Safety Specialist, you will make judgment calls about whether all sorts of content break Vimeo’s rules and be able to explain your decisions to internal teams, users, and third parties in plain language.  You will be primarily reviewing  Article 17 copyright appeals which are submitted by the Vimeo users.  What you’ll do: Review Copyright Audio Fingerprint match appeals submitted by the Vimeo users Validate and process copyright notices and communicate with users about the status of their inquiries in a timely manner Review and decision user appeals, optimizing for efficiency and accuracy Investigate and remove suspicious user accounts, and restore accounts that have been mistakenly identified as inauthentic, spam, or fraud Understand and follow escalation protocols, communicating openly with stakeholders Respond to internal escalations and questions from other teams in Slack or email Assist in reviewing our documentation (Internal Knowledge Base, Help Center articles, and macros) and suggest changes to improve content Troubleshoot, triage, and vet issues reported by users and staff, reporting bugs to the engineering team Identify and implement potential improvements to workflows and internal tools   Skills and knowledge you should possess: Excellent verbal and written communications skills in English 1-2+ years of experience working in the Payment Fraud mitigation Completion of graduation from any university/college Strong computer skills  Sound judgment and analytical abilities Strong attention to detail Willingness to comply with standard processes and procedures Should be comfortable working 24/7 rotating shifts and attending late/early meetings with global collaborators Prior user-generated content moderation experience a plus Must be comfortable viewing adult and/or possibly disturbing video content Previous Zendesk experience a plus About Us: Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at  www.vimeo.com . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.