Senior Program Manager

About Us Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies.  We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force. Udacity’s Content Program Management Office (PMO) is looking for a rock-star program manager who will be responsible for leading the development of our nanodegree programs. Program managers maintain a portfolio of projects and work with internal instructional designers, external subject matter experts (SMEs), industry-leading content partners and cross-functional stakeholder groups to deliver high-quality programs in advanced technical fields. The PMO also executes special projects and initiatives designed to improve our content development machinery. This can include everything from organizing how we provision schwag bags for visiting instructors, to formalizing our syllabus structure, to developing process maps and documentation, to data analysis and visualization. No job is too big or too small and as highly-skilled generalists, we bring a problem-solving approach to any task put in front of us. Udacity is a fast-paced work environment in a flat organizational structure that puts a lot of emphasis on autonomy and collaboration to deliver results. We’re looking for a self-starter who can operate under pressure in the face of uncertainty and is comfortable developing structure and process where none may yet exist. It’s a demanding role with a tremendous upside for right candidate. Responsibilities: Provide end-to-end project management of our nanodegree programs and support build-team activities to keep project deliverables running on schedule and at quality Coordinate across cross-functional teams including production, marketing, content strategy, student services, engineering, and business development Provide risk analysis and mitigation to avoid project delays or quality issues that may arise Identify gaps in existing processes or workflows and recommend new processes and procedures as needed Design and implement continuous process improvement initiatives to increase efficiency and scalability of the content development process What we value: Strong leadership skills and the high EQ required to collaborate with a wide variety of teams 4+ years work experience with direct program management and/or content development responsibilities. E-learning and instructional design experience a plus Experience with agile and waterfall project management methodologies and the ability to apply each to the appropriate situations Familiarity with project management tools such as Trello, Jira, Learning Management Systems (LMS), Google Suite, and other media content development tools Solid data analysis skills and being able to present facts and arguments using numbers Grittiness and a demonstrated ability to persist in the face of adversity over an extended period of time Benefits: Experience a rewarding work environment with Udacity's perks and benefits! At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person Flexible working hours Paid time off Comprehensive medical insurance coverage for you and your dependents Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health and a quarterly wellness day off) Personalized career development Unlimited access to Udacity Nanodegrees Compensation: The maximum base pay for this position is $137,000. This role is also eligible for a discretionary bonus, participation in Udacity’s equity plan and generous benefits.   What We Do Udacity’s mission is to train the world’s workforce in the careers of the future. We address the complex dynamic of workforce challenges and strive to be the change we need in the world to transform talent to create opportunities for heightened productivity and retention. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve. Don’t stop there!  Please keep reading... You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!  We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly.  Therefore, Udacity strongly encourages applications from all communities and backgrounds.  Udacity is proud to be an Equal Employment Opportunity employer. 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