Retail Operations Manager

Help empower our global customers to connect to culture through their passions.   Why you’ll love this role The Retail Operations Manager is a key member of the retail team responsible for staff performance, order fulfilment, quality assurance, inventory accuracy, and materials procurement. This position will ensure that staffing levels at the back of the house are correct based on the needs of the business. The team member will oversee the retail market associates and will serve as QA for the store. They will work with retail and operations leadership and other teams to adjust strategies as needed.   What you'll do Manage team member responsibilities to meet the daily business demands and productivity targets Oversee the store operations including coordinating with logistics service providers, store opening and closing Develop, implement, and maintain standard operating procedures Ensure accurate and on-time fulfilment and shipment of all customer transactions Oversee raw materials procurement and inventory levels Support accurate inventory through proper inventory management and cycle count procedures. Maintain drop off receiving standards Collaborate with training, knowledge manner, on improving the drop off process and customers experience Provide feedback to retail market associates for questionable product Talk to our customer, tell our stories, and provide feedback to our customers Work closely with the Authentication Centers Support manual work including loading or loading goods into the trucks if needed   About you Minimum of five (5) years of experience leading a team in a warehouse/retail store setting Strong written and verbal communication skills in English and Chinese Solid understanding of operations and quality assurance Strong leadership presence and effective communication skills  Thorough knowledge of sneakers and streetwear Willing to work a flexible work schedule Ability to lift / carry 40 lbs Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software Good interpersonal skill and a good team player   About Us StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.