Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:
Do the right thing. Especially when it’s hard.
Embrace the challenge.
Build bridges and lift up your colleagues.
Job Summary:
As a Patient Advocate on our CPM/INT Connect Team, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members’ advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.
What will you do:
Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
Make outbound calls and assist patient members with enrollment in drug savings programs (copay cards, procurement via international sources)
Coordinate with patient members, physicians, drug manufacturers, and pharmacies with enrollment into copay card
Take inbound calls from members, providers, and pharmacies
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Maintain impeccable documentation and follow-up of each member call
Provide empathetic support to members by phone, email, and other channels
Have a patient-centric mindset and a high sense of urgency to solve member requests
What you will bring to SmithRx:
High School diploma or GED or equivalent preferred
Minimum 2 year(s) of experience in healthcare or pharmaceutical customer service or customer support or call center and/or sales experience (inbound/ outbound calls) required
Must be able to commute to Plano, TX
Proficiency in Mac, MS Office, G-Suite required
Active listening, conversational speaking skills, with a high degree of empathy
Self-starter with the ability to multitask, prioritize and manage time effectively
Excellent verbal and written communication skills
Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
Passion for helping people
What SmithRx Offers You:
Competitive pay: $22/hour
Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. SmithRx pay for up to 90% of the cost for you and your family
Fully paid Life insurance and Disability benefits
3 weeks PTO
401(k) Retirement Savings Program
Flexible Spending Benefits
Paid Parental Leave benefits
Professional development and training opportunities
Well stocked kitchen
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