Live Event Engineer (Tracking Operations)

Second Spectrum is building the next way of seeing sports. We deliver unique and innovative solutions through unparalleled capabilities in machine understanding of sports. We are the official tracking and analytics provider of multiple sports leagues and have numerous clients across multiple sports at the team, league, and media level. We developed a real-time video augmentation pipeline that powers the innovative content featured in products like the award-winning Clippers CourtVision, and has also been used by ESPN, Turner Sports, BT Sport, FOX, and International NBA League Pass. We produce the most accurate tracking data with the fastest high-quality output by leveraging the most automated and extensible solution in the market. We are constantly innovating. We believe that technology will revolutionize the way that sports are played, coached, and experienced, and that the work to make this happen has just begun. In 2021, Second Spectrum was acquired by Genius Sports. Powered by an incredibly driven and ambitious team, Second Spectrum is the place to work if you’re interested in cutting edge technology in sports. Our innovative and dynamic environment emphasizes opportunities for motivated individuals to maximize their growth and impact. The Role: Live Event Engineer (Tracking Operations) We are seeking a results-oriented, operationally-focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events. What You’ll Do: Metrics monitoring Alert response from automated systems and from users Systems evaluation Failure diagnosis Disaster recovery Coordination of incident response Post-mortem documentation Follow-up with engineering, operations, and account management groups What Sets You Apart : Basic knowledge of networking systems and hardware installation Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript Experience with command line tools in Linux or Unix Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog) Experience with SQL Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus Experience working in live sports Experience with cloud computing (e.g., Amazon Web Services) Vendor and customer management over email, phone, or live video conferencing software Availability to travel domestically and internationally Ability to lift 10kgs+ (help is available) What You Have: Working evening, weekend, and holiday hours Operational experience with real-time systems under Service Level Agreements (SLAs) Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments Critical thinking skills in software systems diagnosis under time pressure Self starter based on provided written documentation and training Touch typing 45+ words per minute An appetite to learn and grow from every incident Process-orientation, creative problem solving Written communication style focused on concision, clarity, and clear next steps Good documentation habits 4-year university degree or 2+ years technical work experience   What’s in it for you?   As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.    How we work   We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.  Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.