Product Manager, Service Experience

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Product Manager, Service Experience will join the product team with direct responsibility for the quality of the student experience from program application and enrollment through graduation and post-graduation career services. The PM will focus on a critical segment of the student journey and be accountable for designing and driving a research and data-informed process to develop a product that effectively serves the needs of our students and graduates while delivering the intended business value to 2U programs. Specifically, the PM will identify high-value interventions in the student experience, define segment roadmaps and execute iterative programs / projects to improve customer outcomes. The PM will work with cross-functional teams of engineers, designers, data analysts and researchers and will foster strong, collaborative connections with business leaders in our degree, bootcamp and short course lines of business. We are looking for an extremely entrepreneurial individual with a bias for action and completion and a desire to move quickly.  Displays strong leadership, organizational and execution skills Drives product management from planning to delivery and iteration Engages customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals Incorporates data, research and market analysis to inform product strategies and roadmaps Leads and motivates a team of engineers and other cross-functional representatives, and maintains team health Responsibilities Include, But Are Not Limited To: You will establish product requirements, goals, indicators, and milestones and work in partnership with other teams to work on your roadmap Envision, manage and communicate priorities, roadmap and product strategy to business and technology stakeholders Identify and actively build connections with relevant subject matter experts across the company to surface insights, to get them excited about what your team is building, and to pave the way for smoother future rollouts Gain a holistic understanding of customers’ needs and identify the most optimal user experience required to support that, with a keen eye for building a beautiful, scalable product Ensure successful product launches with go-to-market activities and post-launch analysis to inform future product direction Serve as a product owner on the scrum team(s) and work with engineers to deliver a quality product on time  Things That Should Be In Your Background: You have 2-5+ years of experience in product management You have a passion for delivering an outstanding digital product experience You enjoy digging deep into the data, analyzing user feedback and using these insights to drive product improvements Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap You have a talent for building cross-functional connections with teams outside of your own Experience working and delivering product or services in an agile/lean environment You have strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences You have a can-do attitude, a bias for action and completion and an ability to juggle multiple priorities simultaneously You strike a healthy balance between speed of execution and maintaining a high-quality bar Outcomes-motivated, ability to determine Indicators and explain how they can be met by the product plan Benefits & Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, ZA benefits include:  2 complimentary Getsmarter short courses per year Subsidised medical aid with Discovery Health Medical Scheme 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit Employee Assistance Program (EAP) Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.  2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at:  recruitingaccommodations@2u.com .   About 2U Inc. (NASDAQ: TWOU) For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at https://2u.com/careers/ #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.  2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.