Field Onboarding Specialist

Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you? The Field Onboarding Specialist is a vital part of the Podium Field team .  The Field Onboarding Specialist’s primary responsibility is to oversee and ensure the adoption of Podium to customers sold by the Field Sales team in their respective territories. This includes adoption of both payments hardware and phone systems, with an emphasis on product activation. This person will work closely with the Field AEs, Field Team Leads, inside implementation team and Support when necessary. They will be the liaison between Podium and the customer. The Field Onboarding Specialist will also support the AEs in product and usage expansion and drive referrals through providing an excellent customer experience. This role is face-to-face, meeting with customers in the greater SLC area. What you will be doing: Installation, onboarding and implementation of Podium Payment and Phone products onsite with customers Ensure that card readers and payment onboarding is successful to drive the customer to full payments processing via Podium, including working with all necessary stakeholders Ensure that phone onboarding enables customers to seamlessly transition from previous phone solutions to Podium for all communications Regular in-person “check ins” to ensure early adoption and usage including a 7 and 30 day scheduled meeting after implementation Monitor and report on adoption for the accounts in assigned territory Provide training and best practices to help current customers realize value and increase customer lifetime value Work with the AEs to help expand new product and feature adoption  What you should have: 1+ Years of SDR, Sales or Account Management experience Excellent communication skills and the ability to work in a customer facing role High drive, work ethic, and coachability College degree Knowledge of Merchant Processing and/or the Telecom industry a plus  What we hope you have: SaaS industry knowledge History of success in driving product adoption  History of success in working with a team Benefits Open and transparent culture - Checkout this video to see what it’s like to work at Podium  Remote first work setting for Engineering and Product Awesome opportunities for career growth Excellent medical, dental, and vision benefits 401k Plan Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time plus eight paid Federal Holidays Three four-day weekends for summer holidays (Memorial Day, Independence Day, & Labor Day) plus a winter holiday shutdown (the week between Christmas & New Year) Additional connection and community through Podium's Employee Resource Groups Bi-annual swag drops with cool Podium gear and apparel  Monthly DoorDash credits for remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.