People Operations Specialist

About Opendoor   Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. About the Team We are looking for a People Operations Specialist to join our People Operations team. We are eager to find an innovative, creative thinker to support us in providing exceptional HR support to  our employees! You will be the face of the People Team to employees regarding HR policies and processes such as Onboarding, Benefits, Pay, Leaves and HR administration. This position will be located in-office at our location in Chennai. This position will be an overnight shift (9pm - 5am IST).  Role Responsibilities: Providing outstanding service to employees that are seeking information or clarity around HR processes or redirecting them as appropriate Supporting HR transactions such as hires, terms, leaves, employee data changes, document management through Workday Acting as a liaison between People Operations and other People or business departments to help resolve complex issues or proactively optimize processes Analyzing case management data to provide comprehensive summaries of volumes and identify trends Being Accountable for key metrics for performance against SLA’s, volume, quality  Continually improving the employee self-service experience as well as knowledge of the team through the identification of trends and root cause analysis Maintaining process documentation and supporting the streamlining of operational processes  Researching and providing recommendations on new technologies and services that enhance the employee experience Skills Needed: 3+ years of experience in an HR operations role or similar function A passion for being organized! You love to keep data and processes clean and updated Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Experience managing multi-state HR and Payroll practices Maintain critical and confidential information with the highest level of integrity Experience working with Workday or other HRIS system Experience utilizing Zendesk or other Case Resolution Systems  Organized and detail- oriented with strong time management and multitasking skills Thrive in a fast-paced environment The ability to be flexible and can easily move between projects Excellent communication skills working with all departments and levels of an organization In office roles require all role responsibilities to be performed in the office. Candidates must be based within a 25-kilometer commuting distance of the specified office location. #LI-Onsite #LI-CT1 More About Us To learn how we are reinventing the Real Estate industry check out  our website , to hear about our culture directly from team members visit  The Muse  and to discover what we are building for our customers read our  blog posts .