Strength in Trust
At OneTrust, we exist to unlock every company's potential to thrive by doing what's good for people and planet. Using cutting-edge technology and a real-world approach to privacy, GRC, ethics, and ESG, we’ve created a no-nonsense platform to help supercharge the global push for Trust Intelligence.
The Challenge
OneTrust’s Application Support Analysts are:
The front line of our organisation, interacting with customers every day
Supporting a huge range of clients, including half of the Fortune 500
Troubleshooting mission-critical issues across a broad range of OneTrust technologies
Key to OneTrust's customer retention and growth
Building a deep knowledge of the OneTrust platform
Your Mission
Support and troubleshoot questions and issues of OneTrust’s Privacy cloud solutions
Provide consistently awesome multi-channel customer service to OneTrust’s live customers
Actively and accurately manage and drive to resolution a varied workload of customer support cases
Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and the privacy industry, including CIPP/E / CIPM certifications
Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements
Work independently to manage your time and commitments while meeting agreed performance levels
You Are
Eager to learn and quick to pick up new skills
Able to work independently while still contributing to a team
Excited to find creative solutions to complex customer problems
Able to manage and prioritise a varied workload while meeting SLAs and deadlines
Focused on quality and attention to detail
Dedicated to providing a great experience and able to build a rapport with customers
Your Experience Includes
Relevant degree or higher education qualification, or 1-3 years’ experience in a relevant role
Practical experience working with and troubleshooting software & web services
Experience using support ticketing tools such as Salesforce
Complex problem-solving skills
Highly developed written and verbal communication skills
Ability to effectively communicate complex information in accessible language
Extra Awesome
Privacy industry experience, or GRCP certified
Language skills (French, German, Spanish, Portuguese)
Configuration / troubleshooting of REST APIs
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $59,000 — $79,000 USD
Resources
Check out the following to learn more about OneTrust and its people:
OneTrust Careers on YouTube
Your Ultimate Guide to Careers at OneTrust
@LifeatOneTrust on Instagram
View Original Job Posting