IT Manager

Who We Are Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in  San Jose, San Francisco, Austin, Malta, Singapore, Hong Kong, Dublin, and Japan. About the Team  The IT team focuses on providing a seamless and exceptional user experience for all internal users while our organization works towards building a secure and reliable platform for digital asset transactions. Collaboration and innovation are at the core of our team's values. As the IT Manager, you will lead a talented group of professionals in enhancing and managing our robust IT infrastructure while ensuring the reliability and scalability of our IT infrastructure and exchange platform. Join us as we shape the future of cryptocurrency trading About the Opportunity As our IT Manager, you will report to the global IT Manager in a hands-on role that offers the opportunity to strengthen the team as Okcoin scales rapidly in Europe. You will be challenged to provide guidance for developing, implementing and monitoring a strategic, comprehensive Malta/EU cybersecurity and IT risk management program. You will engage with the broader company to ensure alignment on policy, procedures, compliance and objectives, including information security related training for EU employees. You will make recommendations to improve IT performance at our Malta/EU sites. You will perform root cause analysis and recommend procedures and controls for information problem prevention, document with issue and report to key stakeholders. What You’ll Be Doing: Design, develop, and manage data on various databases Set up and maintain local IT infrastructure per Maltese and EU requirements Coordinate and drive successful recurring MFSA, MDIA, and third-party IT/Systems audits, data classification and governance per Maltese and EU requirements Manage business continuity and disaster recovery plans in accordance with Maltese and EU requirements Be a coordinator for IT security incidents response plan, intranet server log review, security information collection, and security event management (SIEM) Responsible for administration and maintenance of the company's IT software such as Google Workspace, MS Office, Jamf MDM, Email, Jira, Adobe, etc and asset management Hands on approach to resolve day-to-day troubleshooting, issues resolution and support for in-office and remote users in Malta and EU Manage third party vendor relationships, service providers and service contracts Provide strategic recommendations to enhance processes, procedures, governance approaches, and compliance, including assistance with external and internal auditing, technical reviews, and identification of security risks Evaluate, Install, and maintain EDR software Create IT knowledge-sharing documents, and constantly improve the IT service desk knowledge base Responsible for the implementation of the strategy, technical standards, specifications, and technical solutions designed by the Global IT team. Improve the IT service satisfaction and service experience of employees in their office(s) Provide training to local teams on company-wide IT-related policies What We Look For In You: 5+ years leading and managing IT networks and systems team Bachelor’s degree in Information Systems, Computer Science, or Business Excellent interpersonal abilities with strong written and oral communication skills and is comfortable working cross-functionally to produce results Strong analytical, technical, and problem-solving skills Detail-oriented and process-focused in managing key deliverables and multiple timelines with a track record of delivering results Prior hands-on work with VPN, Identity and Access Management (IAM), Cloud Environment (SaaS) Flexibility to travel within Malta/EU and global company offices as needed Experience working with Google workspace, Jira, Jamf, macOS and iOS Experience working under Malta and EU frameworks MFSA, MDIA and GDPR Nice to Haves: Being able to communicate in Mandarin/Chinese is a HUGE plus. Experience with Blockchain, Crypto and/or Fintech Experience defining, building, and maintaining an IT program Contribute how to make the process better and more efficient Experience with network protocols, IP addressing, routing and switching Ability to demonstrate experience with installation, configuration, and troubleshooting desktop and server, hardware and software Professional certifications (e.g., CISSP, CCNP, Fortinet NSE)