Who we are
We're a team on a mission to make work better for everyone, everywhere. We empower people to thrive at work, without creating more work for them.
Humu is an HR technology platform that makes it easy for organizations and their people to improve, every single week. Science shows that the fastest path to improvement is via personalized coaching in the flow of work. That’s exactly what Humu does. Humu nudges managers and their teams to build better habits that will lead to their success. Unlike most tools, Humu combines Nobel-prize winning science and technology to pinpoint which behaviors and people skills leaders, managers, and employees need to be effective. Humu helps customers drive outcomes like improving managers, increasing agility, building more inclusive cultures and boosting team performance.
Humu was founded in 2017; in 2021 we raised a $60M Series C round and we’re excited to grow our ~100-person company. We started with an office in Mountain View, CA; we still have that office, but we’ve since hired many employees across the US and plan to continue supporting a remote-first culture.
We’re looking for passionate collaborators who are excited about building a product that empowers people to improve themselves, and the teams around them.
What you’ll get to work on
Humu’s Nudge Engine® deploys thousands of customized nudges—small, personal steps—throughout organizations to empower every employee, manager, team, and leader as a change agent. Over time, our nudges grow increasingly aware of the timing, messaging, and motivational techniques that inspire individual employees towards action.
As a member of Humu’s People Science Consulting team, you will be the face of our product to customers by helping to guide them in improving their workplace. You’ll build our relationships and community with a diverse set of industries, customers, and workforces.
Where you fit in
We are committed to change the working world for the better by bringing greater meaning and happiness into everyone's working lives, everywhere. We are passionate about our mission, and excited to collaborate with people who want to do the same - and people who will bring in their different perspectives to help us continue to shape our team and product. If this is you, please apply!
The details
Role and responsibilities:
As a member of our Customer Success Team, you will collaborate with our Customer Success Managers to deliver value to customers via science expertise, as it manifests through presentations and consultation.
Deeply understand the needs of each customer to help Customer Success and Product teams configure the product in a way that best meets that customers’ unique needs.
Serve as the subject matter expert on the Humu technology and services model, as well as the science supporting it - in all customer-facing aspects
Articulate and craft Humu’s business value through engaging executive level presentations.
Collaborate with the People Science and Product teams to guide key functionality by channeling customer feedback
Qualifications:
Master’s degree or PhD in Industrial-Organizational Psychology or related field, or equivalent experience/expertise in topics related to workplace Psychology
Strong understanding of the HR product landscape and existing challenges and solutions
Knowledge of statistics and analytical approaches appropriate for people data
Proficiency in R
Strong communication skills with a growth and learning mindset
Experience presenting to C-level executives or stakeholders
Ability to translate the needs of our customers internally and externally
Client relationship management skills, such as, expectation management, negotiation skills, and influencer skills.
Willing to travel 20% of time
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