Support Engineer - Philippines

Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and MIT. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense. If you'd like to build the world's best deep learning cloud, join us. What You’ll Do Be a first point of contact for all incoming technical support questions. This includes phone, email, chat, and forum Troubleshoot software and hardware issues for customers and provide solutions Document solutions to common problems Test potential future products and provide feedback You Linux administration experience, either hobbyist or professional Shell and Python scripting proficiency Excellent written and oral communication skills Knowledge of basic computer hardware, especially GPUs Experience working in cloud environments Nice to Have Experience with ML / AI / Deep Learning Experience with Windows 10/11 Desktop troubleshooting About Lambda We offer generous cash & equity compensation Investors include Gradient Ventures, Google’s AI-focused venture fund We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG We have a wildly talented team of 130, and growing fast Our remote workforce, based on role, is across the U.S., with headquarters in San Jose, CA Health, dental, and vision coverage for you and your dependents Commuter/Work from home stipends 401k Plan Flexible Paid Time Off Plan that we all actually use Salary Range Information  Based on market data and other factors, the salary range for this position is ₱400,000 - ₱900,000 . However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. A Final Note You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda Labs is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.