Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build VC-backed startups, personal projects, and internal company tools. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through more accessible software. With more people turning to entrepreneurship and digital products, Bubble’s solution is increasingly critical.
About the team:
The Technical Success Management (TSM) acts as an advisor and problem solver for key customers. We serve as a bridge between their needs and our platform, providing them with technical guidance, training, and product support via high-touch, consultative interactions with the goal of driving real business impact. Internally, we are an integral partner to our Sales and Product teams, helping the sales team to close deals and the product team to shape the roadmap.
About the role:
The TSM team is made up of highly skilled, world-class Bubble experts who are passionate about our customers and helping them achieve their goals with Bubble. We are looking for someone to lead this team. As the Lead Technical Success Manager, you will be responsible for defining and implementing best practices and processes to ensure the team is providing the highest level of value to our customers and internal partners. In terms of key metrics, you would most likely focus on key customer GRR and the rate at which key customers achieve key outcomes with our product that you’ll define with the product team. You will report directly to the VP of Success and work closely with other team leaders across the company.
About you:
Has 5+ years of Success Management experience
Has at least one year of people management experience, and is excited to be a player-coach
Has owned a key retention metric (like NRR, GRR, etc.)
Has experience working with APIs and investigating Application Performance Monitoring data
Has built an application or tool for the internet
Embodies Bubble’s values
Exhibits an investigative mindset, high attention to detail, and aptitude for learning
Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
Can commit to working east-coast hours
What will help you excel in this role:
Prior experience with Bubble — you’ve built an app or startup on the platform for yourself or a client
Prior experience with Looker
Has worked in an organization that utilizes OKRs and emphasizes performance against metrics
We’re looking for someone who meets the minimum requirements listed below. If you meet these requirements, we’d love for you to apply. The preferred qualifications, while not required, would help anyone in this role onboard and grow quickly.
I f this sounds like you, apply! We look forward to hearing from you.
We offer competitive compensation aligned to tier one markets, such as New York City, San Francisco, and Seattle. Our estimated salary for this role at Bubble ranges from $115,000 to $155,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
In addition, all Bubble employees are eligible for meaningful equity packages. We offer health, dental, and vision coverage, 401(k) plans with an employer match, flexible paid time off, a sabbatical every 3 years, and generous parental leave. We also offer a variety of stipends to use towards your work from home setup, learning, and wellness-related purchases.
At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Bubble is very remote-friendly, and we have employees who work across the United States. You’ll be able to identify which state you plan to work in on your application. Note: at this time, we are only considering candidates who are authorized to work in the U.S.
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