People Operations Program Manager

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more. Our mission is to empower more people to exercise ownership in the world’s leading private companies via a world-class technology platform with access to the largest network of buyers and sellers in the world. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible and seamless for companies, their employees and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440,000 registered users and private shares have traded in more than 500 companies since inception, representing over $12 billion in volume across over 21,000+ transactions. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way. You can learn more about Forge in the following video : “The private market future starts now”. The Role:   Forge is seeking a People Operations Program Manager to help optimize and scale people operations processes and our HR tech stack. You will own key elements of an HRIS implementation, assist in creating an HR Service Center, and partner across the People Team, as well as cross-functionally, in a role that bounces between hands-on day-to-day activities and org-wide process improvement initiatives. If you enjoy rolling up your sleeves with an eye towards building for scale and leveraging technology, and creating great employee experience, this might be the role for you!   The role is remote but must be open to occasional travel to our Bay Area offices   Responsibilities: Own the daily execution for employee processes and programs, including onboarding, offboarding, and new hire orientation   Partner with HR leadership on change management related to new program and process rollouts and updates, understanding business dynamics and sentiments.   Lead process improvement initiatives, proactively identifying gaps, and making/implementing recommendations to improve operational efficiencies.   Manage the HRIS workflows, ensuring it reflects accurate employee information, including but not limited to promotions, terminations, title changes, and personal information. Understand the downstream effects of these changes and proactively communicate with the employee and/or impacted teams.   Assist with the rollout of the tiered “HR Service Center” model, supported by Jira.   Respond to employee inquiries at all levels of the organization.     Qualifications:   5+ years of human resources experience and 2+ years experience in an HR Service Center environment or in People Operations   Demonstrated experience building or contributing to the creation of a service center model for employee inquiries   Passion for creating positive employee experiences and developing efficient processes throughout the entire employee journey, from initial onboarding all the way through offboarding   Previous experience administrating HRIS systems like BambooHR, ADP, etc. Highly organized and detail-oriented with focus on execution, problem solving, and improving processes Experience auditing essential company data for quality, accuracy, and integrity P roven success working in a fast-paced environment with the ability to manage multiple projects while navigate shifting priorities     Nice to have:   Familiarity with JIRA or other service desk technology   Change management experience with HR program and process rollouts   Previous experience running payroll for an organization of 300+   For residents of San Francisco/Bay Area, CA or New York, NY the annual salary range for this role is $115,000 - $125,000 + bonus & equity. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors Forge implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at Forge. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment.  Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations.   Forge is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.