The Opportunity
Flexport’s Engineering Excellence organization is looking for a passionate, results oriented Technical Program Manager with solid technology understanding. In this role you will manage the delivery of complex engineering and customer support projects in a diverse environment with multiple stakeholders and multiple resource pools.
You must be able to initiate and manage programs and dependencies via solid understanding of the Engineering objectives and the related technologies, communicate clearly among stakeholders and team members, and have a consistent track record of delivery. You are proactive in creating program vision and roadmap, developing and following through on project plans, identifying program/project headwinds, facilitating resolutions, and can handle multiple competing priorities in a fast-paced environment. You are able to curate and present relevant data and articulate extremely complex technical dependencies to facilitate informed decision making during escalations.
You will have:
8+ years of TPM experience setting up and leading Customer Support and as well as Latency and Incident/Problem mgmt programs and projects within Eng Excellence space
5+ years of experience of implementing technology solutions in a start up environment
Mastery of both theoretical and practical aspects of project management including tools and techniques (e.g., project planning, risk/issue management, governance, cost/benefit analysis, project change controls)
Developing and managing budgets across multiple projects
Ability to facilitate working sessions with large, cross-functional teams (business, clinical, technical)
Ability to manage multiple projects concurrently
Able to intelligently and succinctly articulate the significance of the challenges we are facing, and understands how projects within the sub portfolio will alleviate these issues
Exceptional and adaptive written and oral communication skills, including ability to communicate effectively with all levels of personnel from Executive level to frontline staff
Creative, self-confident, and flexible
What you’ll need:
BS degree (MS is preferred)
Ability to travel as needed.
Understanding of Customer Support operations and ability to establish best practices
Understanding of the interdependencies between various Technology and Business groups
Ability to identify the different stakeholders and engage them in timely manner during the design and implementation of construction projects (new office and warehouse builds)
Ability to coordinate with other trades during design and implementation of a given project
Ability to manage multiple projects simultaneously
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Worried about not having any freight forwarding experience?
Don’t be! Our mission is to make global trade easy for everyone . That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
To learn more about what our tech teams have been up to, head to the Engineering Blog .
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.
The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.) $158,670 — $176,300 USD
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