Technical Consultant

Introduction to Demandbase:  Demandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy.  As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”! We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase! About the role: The Technical Consultant (TC) is a critical role for the success of our Services team and company. You will be a technical product expert navigating customers' more complex tasks such as integration and customization. Working closely with our customers and internal teams from Sales, Product Development, and Customer Success, you will develop solutions within current Demandbase products to meet customers’ needs. You’ll be responsible for listening to customer challenges and gathering customer requirements in order to develop consulting services to enable our customers to better utilize the Demandbase suite of products with success. We’re looking for candidates with excellent project management skills, technical acumen and strong knowledge and experience across the following B2B related applications:  CRM (Customer Relationship Management) SFDC, Microsoft Dynamics, SugarCRM, FreshSales or other B2B CRM applications Focus in the area of Salesforce automation (SFA), Lead Management and Marketing MAP (Marketing Automation Platform) Eloqua, Marketo, Pardot, Hubspot, FreshMarketer, Silverpop, Act-on or related B2B focused MAP Focus on marketing automation, lead scoring, lead nurturing and campaigns automation The base compensation range for this role is: $130,991 - $174,655 What you’ll be doing: Consult with customers to determine their challenges and requirements Serve as a technical subject matter expert on Demandbase’s architecture and the marketing technology space.  Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship  Work closely with customers and the customer account team to solve complex technical needs  Provide technical consultations for architecture integration and service optimization  Manage technical feature requests and requirements that are key to the customer’s success and process workflow Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs Collect feedback and learnings from custom service engagements to be leveraged in fixed scope, fixed fee services Educate, train, and support our clients to ensure optimum utilization of our product suite What we’re looking for: 5+ years of experience in an externally client-facing technical role Solid understanding of CRM and Marketing Automation solutions Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred Proven ability to provide a quick resolution to problems Project Management / PMP skills preferred by not required  Experience with CRM integrations preferred  Benefits: Our benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things. Our Commitment to Diversity, Equity, and Inclusion at Demandbase At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis. We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply! We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.   Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our  Privacy Policy explains how we collect and use personal information.