Shift Lead, Showroom

Who We Are Babylist is the leading vertical marketplace and commerce destination for baby, driving purchase decisions for more than 8 million people each year. Utilizing robust proprietary data, patented technology, and unbiased editorial guidance, Babylist recommends expert-tested products to those starting their parenting journey so loved ones can offer their support. Babylist registries connect new parents and their community of family and friends who help plan, prepare, and shop for a child's arrival. Babylist is the generational brand in baby, leading the $67 billion baby products market as the trusted go-to solution for growing families. To learn about Babylist’s registry options, editorial content, and more, visit  www.babylist.com . Our Ways of Working We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. Due to the nature of this role, we would expect someone to be onsite in Beverly Hills, CA. We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. What The Role Is Babylist is launching a new showroom in Beverly Hills and we’re looking for motivated Shift Leads to help spearhead the Babylist Showroom and Shop experience.  The Shift Lead will play an essential role in helping our guests feel more informed and prepared for their Babylist journey – whether the guest is expecting or celebrating someone who is.  This role will also assist the store leadership team with day-to-day operational tasks to make sure the Showroom and Shop are operating to their highest potential. This Shift Lead reports to the Sr. Showroom Manager and works closely with the rest of the Showroom team. As a Shift Lead, you will be responsible for providing guests with product information and recommendations, assisting with purchases, and ensuring a smooth and pleasant experience from start to finish. Shift Leads will also be the managers on duty if the Sr. Store Manager is not present. Throughout the duration of their shift they will be expected to support the showroom and shop teams with guest flow and will be responsible for all opening and closing duties. Who You Are Minimum of 1-2 years of experience in a retail or guest service role, with demonstrated leadership or key-holder abilities Strong problem-solving and decision-making abilities, with the ability to manage multiple tasks in a dynamic environment Excellent communication skills both internally with teammates and externally with guests, with a strong focus on guest service and relationship building Familiarity with point-of-sale systems and retail operations, along with knowledge of Babylist registries and products is a plus You have a passion for delivering the very best in customer experience and do so by creating genuine and warm connections You are flexible with availability and open to work varied shifts including nights, weekends, and holidays  You have the ability to lift and carry 25-30lbs and stand for 8-10 hours How You Will Make an Impact  Lead by example, providing exceptional service, and helping guests navigate the showroom and boutique experiences Manage opening and closing procedures, including security, safety, and maintenance checks Act as a key holder, responsible for opening and closing the store and managing security protocols Ensure showroom and boutique staff are trained and knowledgeable on product features, benefits, and safety guidelines, and provide ongoing coaching and support Maintain a strong focus on sales performance, guest satisfaction, and product knowledge proficiency, setting clear expectations and driving accountability Collaborate with the Showroom team on ways to constantly improve the Babylist showroom and boutique experience, including inventory receiving, visual merchandising, and upkeep of store maintenance Provide regular feedback to the Sr. Showroom Manager and Boutique Manager and assist in the development and implementation of showroom/boutique strategies and initiatives Act as a liaison between the Sr. Showroom Manager and the team, effectively communicating company policies, procedures, and initiatives Meet and exceed sales goals and performance metrics, including guest satisfaction, revenue targets, and product knowledge proficiency Why You Will Love Working at Babylist We build products that have a positive impact on millions of people’s lives We work at a sustainable pace which means work/life balance is a real thing here We believe technology and data can solve hard problems  We believe in exceptional management  We are an antiracist organization and doing the work to support differences of all kinds We offer competitive pay and meaningful opportunities for career advancement We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $25.00/ hour. In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.   If you have a passion for delivering exceptional guest service, a proven track record of sales success, and a desire to grow with our team, we encourage you to apply for this exciting opportunity.