WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.Our Warsaw office is an incredibly exciting addition to our EMEA expansion. We're already in UK, France, and Germany, and the new Poland location will act as a global engineering and product development hub alongside our headquarters in Redwood City, California.
WHY BOX NEEDS YOU
Box is looking for an Order to Cash Business Systems Analyst to support the Finance function within Box. In this role, you will be working with business leaders and collaborating with our Enterprise Systems team by utilizing your technical expertise and business insights. You will also be working closely with our Finance and Accounting teams to plan, design and build optimal solutions for our systems and applications. An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations.
In this role, you must also have interest in working on a range of different types of SaaS enterprise systems, data management, business process improvements, project management and must have a background that demonstrates that capability. You will support your team and manager to enable the Finance team's systems portfolio and must become a trusted partner to your stakeholders.
This role requires someone who can support world-class, global integration tools and processes. Box's Enterprise Systems team continuously push's the needle with the solutions that we deliver, and this Business Systems Analyst will support various projects and initiatives to facilitate the growth of Box to the next level.
WHAT YOU'LL DO
Provide front-line support and maintenance of various financial applications for internal use (particularly Zuora, Avalara and Adyen) to Box's global users.
Support intake process for requests from user groups and help prioritize requests into project roadmap or implementation sprints
Partner with business stakeholders to gather requirements and collaborate with IT team members (where applicable) to identify and document system solutions
Work hands-on in systems to triage and resolve production support issues and implement minor enhancement requests
Manage QA and regression testing of custom deployments to and upgrades in these environments
Collaborate with offshore production support staff to appropriately allocate tickets and project tasks
Own month-end-close support calendar from Enterprise Systems to ensure Box's Finance and Accounting teams are appropriately supported through period close processes
Monitor performance of Zuora integrations (e.g. Netsuite, Salesforce, Online Sales) and resolve data integrity issues
Work closely with integrations team to manage existing integrations and design new integrations from and to Zuora using middleware
Review scheduled system upgrades, and determine impact on Box's processes, configurations, and customizations
Manage relationship with vendor customer support to resolve production support issues or with external consulting / professional services teams to implement system changes
Maintain up-to-date knowledge of system functionality, features, and tools
WHO YOU ARE
The ideal candidate will be curious, outgoing, and an analytical thinker with the ability to work independently as well as in a collaborative team environment.
4-year degree from top-tier university with strong academic performance
BS in a technical, business, or other analytical field required with 3+ years of relevant experience
Functional knowledge of Zuora required
Knowledge of software development lifecycle
Knowledge of Zuora workflows is a plus
Knowledge of Zuora orders is a plus
Basic understanding of order to cash processes (subscription management, dunning, invoices, payments, cash application, collections) to support business system needs
Ability to triage incoming production support requests and facilitate resolution for production bug fixes and minor enhancement requests
Ability to work with Zuora support as required to address system bugs, performance issues, and enhancement requests
Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)
Ability to communicate with end-users (via email, messaging, or phone) to support issue resolution
Ability to document test scripts, execute QA testing, and capture results
Ability to collaborate business stakeholders and coordinate with cross functional teams for UAT
Strong project management, program management and systems experience
Strong analytical skills and ability to solve complex issues
Ability to work independently with minimal guidance
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice .
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice .
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