Technical Instructional Developer - India

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . This position is 100% remote and we require this person to be based in India. Technical Instructional Developer - India The Technical Instructional Designer is responsible for designing and developing new, engaging, and effective learning solutions and instructional experiences for GitLab customers, partners, and/or sales & customer success professionals that help these audiences achieve desired learning outcomes. Responsibilities Design and develop experiential learning solutions that support adult learning best practices, address needs identified in a job/task analysis, drive behavior change, and improve performance of GitLab customers, partners, and/or sales teams Follow GitLab branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for external audiences Create and curate customer learning content using the latest technology and innovative techniques (especially via but not limited to scalable online delivery) Build and maintain valued relationships with key stakeholders and external vendors Design interactive courseware and video using adult learning theory that appeals to various learning styles and international audiences Utilize various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective and technically functional Develop instructionally sound knowledge, skill, and job performance-based assessments Evaluate the business impact of learning programs through the use of learning and performance metrics Gain a working knowledge of the various functional and technological product areas of GitLab Closely partner and collaborate with other members of the Field Enablement team to continuously improve existing learning programs based on the latest research in adult education Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed Be a mentor to sales enablement program managers, trainers, and business partners on best practices in instructional design and enablement solutions Take on additional projects and responsibilities as needed Requirements Bachelor’s degree required; Master’s Degree in Instructional Development, Training Education/Communication is preferred Demonstrated progressive related work experience in B2B SaaS customer, partner, and/or sales training instructional design (or equivalent combination of transferable experience and education) Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom) Proven experience designing and developing scalable, engaging, online training is a must Demonstrated experience working with multiple industry recognized instructional design models preferred Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all customer, partner, and sales training and enablement instructional materials Strong oral and written communication skills and diverse experience working with internal customers and stakeholders in both live and virtual environments Proven ability to clearly articulate complex concepts in simple terms is essential Excellent team player Must be detail oriented and have strong project management skills needing minimal supervision Experience with a wide range of modern elearning authoring tools (e.g. recent versions of Adobe Captivate, Articulate 360 Suite, Go Animate, Elucidat, etc.) Working knowledge and application experience using reveal.js, Articulate 360, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools HTML5, xAPI, mobile learning, and adaptive learning experience desired Experience working with a variety of Learning Management and Learning Experience Systems and various virtual meeting management tools such as Zoom is a plus Familiarity with statically generated websites are preferred, as we take a  handbook-first  approach to Field and Customer Enablement Knowledge of the software development life cycle, DevOps, and/or open source software is preferred Ability to use GitLab Levels Technical Instructional Designer (Intermediate) The Technical Instructional Designer (Intermediate) reports to the  Senior Manager of Education Curriculum Development . Job Grade   The Technical Instructional Designer (Intermediate) is a  grade 6 . Compensation To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page. Additional details about our process can be found on our  hiring page .   #LI-YP1 Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also  GitLab’s EEO Policy  and  EEO is the Law . If you have a disability or special need that requires  accommodation , please let us know during the  recruiting process .