Strategic Account Manager

Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you? Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video . Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. We look for people who are curious, creative, and work to be a little better every day. In our work together we embody our values: Customer Obsessed, be a Founder, Zero Drama, and Enjoy the Ride. As a Strategic Account Manager, you will be responsible for owning the relationships with Podium’s high value, strategic clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium’s interaction platform. You will also be responsible for the renewal and expansion of the revenue from your customer portfolio. What you will be doing:  Help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business. You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges, and design creative solutions to obstacles. You will manage the lifecycle of your customer portfolio, which will include a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients. Your metrics will be focused on growth and retention. You will travel up to 20% annually. What you should have:  3+ years of Mid-Market/Enterprise Account Management and/or Sales experience. Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Show regular proactive efforts towards driving value and a strong experience for customers Excellence in achieving net retention goals and contributing significantly to the other team revenue and engagement metrics. Strong skills in being a thought leader for the team and company. Ability to identify and highlight customer ROI and business value. Strong ability to think at scale while balancing customer experience outcomes. Strong communication skills (written and spoken). Ability to quickly learn and adapt new products into your customers business strategy. Able to think holistically about plan health and implement strategies to drive adoption, retention, and expansion. Able to successfully lead customer onsite meetings. Able to build a strong partnership with the Sales organization. Able to plan and deliver strong business reviews with favorable results   Benefits: Open and transparent culture - Checkout this video to see what it’s like to work at Podium  Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel  A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.