Senior Technical Account Manager

About MOLOCO Moloco’s goal is to make the digital economy more equitable and profitable by delivering advanced machine learning to companies of all sizes. With Moloco’s machine learning platform for growth and performance, every app publisher and online retailer can now unlock the value of their unique, first-party data for user acquisition, retention, and monetization campaigns.  Founded in 2013, our advanced machine learning engine powers our product portfolio. Moloco Cloud DSP enables performance marketers to quickly scale user acquisition and achieve greater lifetime value through battle-tested prediction models. Moloco Retail Media Platform enables online retailers and marketplaces to establish their own performance ads business.  Our technology is best in class; we received the SMARTIES X silver award for Machine Learning and AI, and Moloco was named the Cross-Industry Winner for Google Cloud Customer Awards.  The company is in hyper-growth mode and we ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work .  It’s a great time to join this innovative team. Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Seattle, London, Seoul, Singapore, Beijing, and Tokyo. For more information, visi t www.moloco.com .  The Impact You'll Be Contributing to Moloco: Moloco seeks an exceptional Senior Technical Account Manager(Sr. TAM) to join us in supporting a state-of-the-art advertising platform. You will be part of the Retail Media Platform (RMP) Customer Engineering team supporting the digital marketplace customers using RMP. The Sr. TAM will be the point person for our strategic customers -- a trusted advisor and designated technical consultant for the customers running their ad business powered by the Moloco RMP. Not only limited to the basic roles of the TAM (bridging customers and our technology to accelerate the ad business of the customer), but the Sr. TAM also should design an effective and optimal way to support and solve the technical problems of the customer and ensure the satisfactory experience. While tackling challenging real-world problems, you will make a positive impact on leading digital marketplaces and their users. What you’ll be working on: You'll own technical support, consulting, and guidance on best practices to grow the ad business of the customer. The Sr. TAM is also able to understand the core needs of the customer, and proactively deliver technical solutions to mitigate issues and risks. You'll manage, revise, and develop customer-related activities and processes such as incident management and response, planned maintenance, feature release processes, and change management. You'll collaborate with internal teams, including engineering, product management, business development, and data science to meet the customer's expectations and needs, identify possible opportunities and service expansion, and give inputs and customer feedback to improve our services. You're able to analyze data and bring insights to identify and mitigate performance issues. You're also able to build a process that will improve service performance and prevent possible quality issues. Basic Requirements: 10+ years of work experience, with at least 5+ years of customer-facing solutions/integration engineering roles Computer science or equivalent technical background Good understanding of online service systems and businesses API-based technologies and public cloud services such as AWS, GCP, and Azure Team managing experience and process setup experience will be a plus What you need to succeed: A data-driven and analytical growth mindset Fast learner and self-initiative Comfortable in a fast-paced environment Some of the total rewards we offer: Medical, dental and vision - 100% coverage for employee monthly premium.  401k plan with a 3% match.  14 weeks of parental leave for primary caregiver and 10 weeks for secondary caregiver.  Leave programs including disability, bereavement, and military.  Flexible spending accounts including FSA and HSA.   $2,500 Learning and Development stipend annually.  $1,000 one-time WFH setup stipend.  Transportation benefits including commuter stipends.  Stipends to support fitness, lunch, phone and internet.  Access to Calm, Gympass and Springhealth and One Medical.  Our Compensation And Benefits (for California & New York State Residents Only) Base Compensation Range: Min $ 138,600 - Max $ 207,900 In accordance with California & New York state law, the range provided is a reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills and abilities. We also offer a competitive benefits package. Ref #: 3743