Payment Posting and Credit Manager (Remote)

Who we are Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients. What we’re solving Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this. Our Mission Path's mission is to make mental healthcare work for everyone. About The Role  Path is looking for a Payment Posting and Credit Manager to join our Core Financial Operations team. You will have the opportunity to mature the payment posting and credit management functions for Path. This is an opportunity to leverage your past experiences to build best-in-class posting and credit management functions. Our core Financial Operations team is small but making great strides to become a leading-class revenue cycle organization. Our upward trending collection charts highlight the team’s performance, but we want to continuously improve (i.e., improve cash velocity and collection rates, reduce denials (errors), and improve satisfaction (providers and patients)). As Path continues to grow, we will have to navigate new challenges that require optimization, standardization, and training. We are open to all ideas and move quickly to implement the most impactful ones. By joining this team, you will analyze and apply data to make a difference in how our teams across the revenue cycle operate every day.  You Will  Oversee Payment Posting and manage a team of offshore payment posters Monitor, track, and evaluate productivity and performance Set up QA processes and protocols Ensure timely processing and posting of payments from payers and patients Define and manage payer/patient credit balances and refund requests Define credit management processes Manage payer overpay and refund requests Manage patient credit balance and resolve timely Manage unapplied payments (locating patients, etc.) Perform bank reconciliations and missing payment tracking Execute balancing and reconciliation activities on a regular cadence (PM system to bank) - Includes balancing of EFT, paper checks, and credit card payments Track down missing payments, missing remits, etc. Interface with accounting during month-end processes Manage payer enrollments for Electronic Funds Transfers (ETFs) and 835s (remits) Manage physical mail and lockbox Manage lockbox payments Correspondence posting and actioning (if necessary) What We’re Looking For Must-Haves  5+ years of payment and correspondence posting experience in a healthcare setting (knowledge of paper remits, 835s, etc.) Credit management experience in a healthcare setting Bank reconciliation experience Preferred  Team and/or vendor management experience Extensive governmental payer experience Knowledge of credit card processing and chargebacks  EDI / ACH enrollment experience with payers Lockbox or mail vendor experience Experience with AdvancedMD (AMD) Our Team The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges. For employees, Path is a 100% remote healthtech company and we’re HIRING! We're excited to bring people onto the team who are committed to raising the bar on mental health care. As Part Of Our Team, Full-Time Employees Receive The ability to work from any location within the US Competitive pay and benefits that do not change based on location 2 company-wide shutdown weeks each year to focus on self-care  Paid parental leave to support you and your family Medical, dental, and vision insurance through our employer plan Access to our 401K  Access to an Employer Assistance Plan (EAP) through our insurance plan  The equipment you need to ensure your home office sets you up for success