Customer Success Engineer

About Groove Groove is a sales productivity platform that enables revenue leaders to increase dollars per rep across every division of the enterprise. More than 70,000 users at customers including Google, Uber, and Capital One leverage Groove to be more efficient and effective. Learn more: https://groove.co . Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed in a job posting. Here at Groove, we value unconventional candidates and people who are looking for stretch roles; therefore, we encourage you to apply even if you don’t believe you meet every one of the qualifications. About the Role Are you the go-to technical resource on your team for critical customer projects and internal initiatives? At Groove, you will find a culture that rewards your expertise in navigating complex technical matters while balancing the needs of customers, users and internal stakeholders. We will empower you to push the limits of your existing knowledge set and grow into new areas as we expand rapidly as a team and company.   As a Customer Success Engineer, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you must have a solid technical understanding of Groove's platform and the platforms we integrate, combined with a sociable and outgoing personality to build rapport with potential clients.  Responsibilities Be a technical advisor for post-sale customers, in collaboration with our Customer Success and Sales teams, that helps each customer achieve their business goal Research complex technical projects, both internal and external in nature, and work with engineering to bring them to completion Assist customers with custom configurations and help them implement Groove in a way that matches their business processes  Complete technical RFPs and information security requests when necessary Be a subject matter expert in the sales space and with our product Qualifications Bachelor's degree or equivalent experience in Engineering 3+ years of relevant experience in a customer/sales engineering role Interest in working post-sale Comfortable working with APIs, the Salesforce.com platform, SQL, Javascript, Python and Ruby Strong interpersonal skills   Benefits and Perks Stock options 401k match Unlimited PTO for US employees Medical/dental/vision insurance, employee premiums covered at 99%! Company-paid life insurance 100% remote workforce Flexible and supportive working environment 12 Paid holidays Professional development opportunities Fun, collaborative, and balanced culture Company-wide and team-building retreats & virtual events Monthly Wellness Stipend *Benefits and perks may vary per country* Our Culture and Core Values At Groove we have three simple values: Team over Self, Care More and Enjoy the Journey and we take them seriously. Our teams are on a journey of building and growing a leading-edge company that drives huge value for our users. Our environment allows for self-motivated people to wear multiple hats, build processes from scratch, think outside the box and work with a diverse team based around the world. These are only a few of the reasons that we have a five-star rating on Glassdoor. Equal Opportunity Employer Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K. Your submission of this information is governed by our privacy policy and our use thereof. #LI-Remote