Data Annotation Specialist

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.   About the team Dialpad’s Data Annotation Specialist will deliver high quality annotated data to enable our NLP and AI Research(AIR) teams to train their state-of-the-art machine learning models.  In this role, you’ll combine linguistics, technical skills, and project management to gather data requirements, design annotation projects, collect annotations and perform QA on the resulting data. Dialpad’s Data Annotation & Testing team plays an essential role in the development of our Ai features for our suite of business communication products.  This team collaborates closely with NLP, ASR, AIR & Product Management  to constantly improve our customers' ability to derive valuable insights from their conversations.  Your role As a Data Annotation Specialist, you’ll own every data annotation project requested by the NLP/AIR team. You’ll work closely with Applied Scientists and Linguists to collect high accuracy training and testing data. You'll design annotation guidelines and set up annotation jobs in Labelbox. You'll train and provide feedback to annotators and ensure all of your data has high accuracy. You'll combine human and programmatic labeling tools to get the most labels, with the highest accuracy for the lowest cost.  This position reports to our Manager of Data Annotation & Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day.  We are looking for a candidate to start on July 31, 2023.  What you’ll do Participate in design meetings and ask clarifying questions to fully understand NLP & AIR team scenarios and data requirements. Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs. Design and implement annotation jobs including guidelines and job setup in Labelbox and Watchful. Ensures quality of the data which results from your projects and directly meets the standards of the NLP & AIR teams. Owns basic data projects throughout the project's entire lifecycle. Pre- and post-process the data using manual and automated methods.  Partner closely with Applied Scientists & Ai Product Managers to get an in-depth understanding of their customer use cases and feature design.  Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality.  Skills you’ll bring Bachelor's degree in Linguistics or Technical subject or equivalent practical experience/coursework. 0 - 3 years data analysis experience including SQL, and data cleaning & manipulation 0 - 3 years experience with basic python including pandas  0 - 3 years experience with project management 0 - 3 years experience with linguistic annotation Experience with research and scientific literature reviews Strong desire to work in a role supporting machine learning and data science development Bonus points Experience with data annotation platforms such as Labelbox, Appen, DataLoop, CloudFactory, DataSaur or similar Experience with programmatic labeling platforms such as Watchful or Snorkel Computational linguistics experience Note to applicants This is a unique role combining many different skill sets that are not often seen in a single candidate. Please feel free to apply if you are excited about this opportunity and may only have some of the skills outlined. Additionally, new graduates are encouraged to apply as this role has room for on-the-job training for the right candidate. If you'd like to stand out with your application the best way to do so is by using your cover letter to tie your experience (or coursework) directly to the desired skills, demonstrate your commitment to learning new skills and by letting me know what drives your interest in this role.   Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.