RTSM Customer Success Consultant

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation , you will also work for a company focused on making a positive impact on its customers, employees, and communities. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Consultant to join our RTSM (Randomization and Trial Supply Management) group.     The Customer Success Consultant will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position. What You'll Do Support the Project Manager with activities through Start-up Be the primary point of contact through Maintenance and Closeout of a project Perform skilled duties such as creating, reviewing, coordinating, and managing a variety of deliverables for assigned projects Facilitate and troubleshoot the myriad issues associated with managing the delivery of complex systems and projects Respond to inquiries about projects Lead various project status and review meetings Requirements Two+ year degree or equivalent experience One+ years of experience in a customer support role One+ years of experience in a regulated industry One+ years of RTSM/IRT experience Microsoft Office experience (Excel, Word, PowerPoint) Nice to Have Zendesk Google Docs #RemoteCroatia Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. Apply for this job