Export Customer Screening Analyst

Job Requisition ID #23WD70016Position OverviewThe Export Customer Screening Analyst performs a key role in protecting Autodesk from export and trade compliance violations while balancing the need to expediently provide customers with access to Autodesk Products. The Export Customer Screening Analyst will work with other analysts and out Global Trade Compliance department to screen customer and prospective customer transactions and prevent sales of Autodesk high-technology products to sanctioned individuals, outlaw states or nefarious actors. The Export Customer Screening team will interface with and support the Global Trade Compliance team on customers or transactions identified for escalation and further review.  The Analyst will also collaborate with co-workers to maintain and update work instructions and procedural guidelines used by the entire Export Customer Screening team.  (Applicants must reside in Bangalore or a commutable distance to the Autodesk Bangalore office)Responsibilities Work independently within the Export and Delivery Operations team to address and resolve export compliance alerts via a thorough review of Customer information against Autodesk’s Export Compliance screening system (Oracle OWS)Work with a sense of urgency to resolve Export Compliance blocks against open customer ordersAssist the Export Customer Screening team and Global Trade Compliance in conducting research and further investigation into current and potential Customer Accounts.  Investigating the company and industry scope and documenting their proposed usage of Autodesk products and servicesExport Customer Screening Analysts will work to either clear export compliance order blocks / customer blocks or confirm that the denial of sale is appropriate based on their research and the Export Compliance status of the customer in question.  The E.C.S. Analyst will document their findings in Autodesk’s systems and update the Customer’s systemic Export Control status as appropriate in Autodesk systems (Salesforce / OWS / other)What a typical day in this role looks like:Successful employees in this role effectively work in a time-sensitive manner with multiple software systems open at the same time.  An individual may work through a backlog of Export Compliance Alerts in our Oracle Watchlist Screening system; referencing customer data in our CRM system and independently research the company or individual over the Internet.  Common tools used are Google, US Bureau of Industry and Security or US Department of State articles or other government-issued watch lists and other such watchlists consolidated by our data services and other supplemental Trade Compliance data search toolsReview and resolve E.C. alerts generated by screening customer’s against watchlistsResearch pending customer orders (time sensitive) which have been automatically placed on Export Control Block and are pending a decision on whether Autodesk may complete a saleRarticipate in “pre-screening” activities to guide Autodesk Sales efforts on what customers may or may not be pursued for opportunitiesFollow-up on collecting legal Letter of Assurance or End Use Statement legal documents from prospective customer companiesInvestigate and resolve system sync or other such errors which may occur between Autodesk transaction systemsAnalyze data and develop data-driven suggestions for our internal process improvement effortsWork to update policies, procedures, work instructions and internal documentation.Analysts may escalate difficult cases to the Lead Export Compliance Analyst, who may in-turn escalate to the Global Trade Compliance or Legal resource as appropriate for resolutionAnalysts may also respond to work actions assigned through a Salesforce.com queue and respond to inquiries about an order’s export compliance status to internal Autodesk Client Services staffThis individual spends nearly the entire day online and researching customers (both companies and individuals) and is tasked with insuring that Autodesk complies with all current regulations regarding who Autodesk may sell our high-technology products.  When appropriate, this individual must have the ability and confidence to say “no” to a sale which may violate US, EU, UK or similar Export law and document their reasoningMinimum Qualifications Additional Weight will be given to applicants with demonstrated proficiency in the following high-priority languages:Languages in need: **Native-level Mandarin Chinese or Russian language proficiency is advantageous.**Customer focused, task oriented, emphasis on "getting things done, now"Detail oriented, able to quickly recognize data matches, patterns and infer potential issues with minimal informationThe person should feel comfortable in using the Internet, various search engines, supplemental data research services and be willing and able to learn new computer software and digital toolsTeam player, able to work well with others both domestically and internationallyMust be a strong communicator with great attention to detail, an organized multi-tasker, and able to exercise sound judgment within the guidelines providedSolid computer skills.  Working knowledge of standard Microsoft Office applications, additional skills and an aptitude for learning additional tools such as Salesforce and similar CRM systems, SAP, Oracle Watchlist, MS PowerBI, or the ability to quickly learn similar tools#LI-AV1At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.Salary is one part of Autodesk’s competitive package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.