Operations Leader

Operations LeaderDescription -Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of non-exempt/exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages and monitors high-end operational/tactical activities of Staff. Staff members ‘primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.Additional Guidance/Criteria:Directs and controls activities within a sub-region or Region.Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.Responsibilities: Manage larger team(s), managers (Manager Is) of teams, or area(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.Create strategic business plan for organization within guidelines of remote (offsite) service; documented Business Unit/Corporate objectives; ensure proposed projects receive appropriate support.Responsible for managing a budget or P&L.Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for HP employees. Manage team and individual performance.Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).Advise management and peers on broad organizational, technical, and strategic matters of importance.Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.Education and Experience Required: Typically a Bachelor's degree, advanced degree desirable or equivalent experience required 15-20 ye related experience in customer support with proven managerial abilitiesKnowledge and Skills: People management responsibility.Demonstrate some in-depth knowledge of corporate organization and policies.Demonstrate business, technical or functional knowledge at the mastery level.Demonstrate administrative or operations knowledge.Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.Demonstrate management capability.Familiar with the full HPS portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.Ability to lead project teams.Demonstrates detailed knowledge of support solutions.Demonstrates thorough knowledge of industry drivers relating to TCE.Called upon to create or implement strategic plans, goal setting, and Plan of Record management.Knowledge of HP's financial management processes.Forecast and manage to a budget.Knowledge of relevant HP competition, market trends, organization, 3rd parties.Multiple years’ experience in support business.ITIL Essentials trained desired.Manage project /program teams and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners.Thorough understanding of customer environments and business drivers to leverage new opportunities.Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -NoRelocation -YesEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.