Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training and metrics globally to support our worldwide Enterprise Customers. We are also responsible to identify and own the service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.What you will deliver:Develop service products by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as competitive service benchmarking!Define Service New Product Introduction processes, strategy, service requirements and policy development for NVIDIA Omniverse, especially for NVIDIA Omniverse Cloud, which is a computing platform that enables individuals and teams to develop Universal Scene Description-based 3D workflows and applicationsDevelop shared support with the partners (including ISVs, CSPs or technical partners) in the software environmentResponsible for service adoption, renewal rate increase, end user happiness and net promoter score improvement will be how you will measure your success in this roleWhat we need to see:8+ years relevant work experience required.Bachelor’s degree, masters preferred in business and/or technical field (or equivalent experience)Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service businessInteractive, engaged both internally and externally across sales, service and operations teams, and with global partner communitySignificant experience balancing multiple, key and services initiatives in parallelDetailed understanding of Service Structures, Service Operations and Routes to MarketDeep understanding of channel strategy, management and development of service partners, including all aspects of delivery, operations and process design excellenceExtensive experience in design and delivering appropriate systems and enablement requirements in support of service initiativesExcellent communications and presentation skills, highly analytical and detail orientedSignificant experience in multifaceted field organizationWays to stand out from the crowd:Prior experience and certifications with CSPs (AWS, Microsoft Azure, GCP or OCI) are preferredOutstanding success in leading multi-functional teams, driving and delivering business critical service initiativesAbility to be actively engaged, work in areas that may be outside the standard job description to accomplish the job.Prior experience in software services, especially in cloud/ SaaS environmentPassionate about manufacturing, simulation and AI technologyGood track record in leading multi-functional teams, driving and delivering business crucial service initiativesWillingness to roll up your sleeves, work in areas that may be outside the standard job description to accomplish the jobNVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most intelligent and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!The base salary range is $156,000 - $247,250. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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