NOC Service Engineer III

NOC Service Engineer IIIEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThis is the position into the Global Network Service Management Center department. NOC Service engineers (f/m/d) are responsible to operate, monitor and support Equinix network and server systems in EMEA region. Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive Full resolution working closely with the Global Network Service Technical Assistance Team to insure the best quality of service to our customers.ResponsibilitiesDrive incidents to resolution, document, follow up and keep track on full resolutionInterface between customer and other supporting departmentsDrive tools improvement and new features requestReviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Network Service Technical Assistance departmentsMonitor and review network performance, reliability and securityTroubleshooting of Network and Server and Service issues, Supporting NOC – Service Engineering team and CustomersIdentify operational issues and suggest design alterations to address these issuesWorking in a distributed Global Network operations support teamSchedule network maintenances and upgrades when appropriateThe role is in shift environment 7 days a week, day shifts only (10 hours shifts)May perform other duties as assignedQualificationsBachelor’s Degree in Computer Science, Computer Engineering or work related disciplinemin. 2-3 years of experience in the field of networking and server engineeringDeep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experienceKnowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus)Network and Server monitoring skillset (Zabbix, Nagios)Knowledge of packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendorMust be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environmentFluent in English in speaking and writing is requiredFlexibility, able to work people cross borders and functionsTeam spiritGreat communicatorITILv4Nice to have:Clear understanding of Container technology’s (Docker)Script programming languages (python, bash)Automation mindset for server/network tasksSecurity background configuring firewalls and IDS / IPS