Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Education team builds and delivers engaging and innovative learning solutions to help customers, partners, and employees make the most of Workday’s unified solution. Our innovation doesn’t stop with our applications. It continues in our approach to learning.We provide training in pioneering classrooms and other technology centric environments that are crafted to make learning interactive and collaborative.Meet the Workday Education team: https://www.youtube.com/watch?v=YBgz1oyx5YAAbout the RoleWorkday is seeking a multifaceted Workday Education Delivery Manager to join our team! Our employees are at the core of our business which means you must have a passion for leading and motivating people, growing talent, and building hard-working teams. We want a manager that thrives in a high growth environment and has a demonstrated track record of successful project management and implementation of process improvements that scale to future growth. You will also have a strong understanding of developing and coordinating training programs for employees, customers, and consultants.Lead and develop a team of hardworking Instructors.Purposefully recruit, develop, lead, and retain a complementary team of instructors supporting Workday’s product training.Schedule training courses, coordinating customer on-site requests and training facilitiesCoordinate and lead the learning process for InstructorsPromote a team-orientated, ambitious, and innovative work environment.Maintain and continuously improve the instructor onboarding, performance management and career development process.Drive team and individuals to achieve high customer happiness level.Maintain quality service by implementing quality and customer service standards; analysing and resolving customer service problems; identifying trends; recommending system improvementsDrive revenue targets through instructor course scheduling; improving efficienciesOwn and run Workday Education assigned projectsPromote Workday Education to other organisations within Workday, creating awareness and alignment, to ensure consistency when interacting with customers and partnersLocationWorkday Pune OfficeAbout YouBasic qualifications10+ years of work experience, preferably in consulting or training role Strong analytical and problem-solving skills Excellent verbal, written communication in English and interpersonal skillsOther QualificationsSoftware consulting and implementation experience.Experience as a people manager.Experience in coaching and mentoring individuals.Customer service focused and solution oriented.Ability to build and maintain strong working relationships.Very detail oriented, accurate and organized.Ability to manage multiple projects concurrently.Consistent record of creating process efficiencies and solving problems.Capable of influencing, interacting, and collaborating with Senior executives as well as technical resources and experts, internally and externally.#LI-SG6Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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