Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Important Information: This role is located in The Republic of IrelandWhy us? Here at eBay we are passionate about creating the best experiences for our customers. We are also passionate about creating the best experience we can for you. We have built an authentic culture where you can bring your whole self to work. We provide mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Within this role you will have the opportunity to deliver extraordinary impact through inclusive collaboration. Our dynamic, fast paced environment is constantly evolving and makes eBay an exciting place to work which we hope will truly inspire you!Competitive SalaryBonus Plan25 days HolidaysEducational AssistanceHealthcare PlanLife AssurancePension Plan3 Months Paid Paternity LeaveSabbatical every 5 yearsVisit to view all the benefits : eBay BenefitsJob DescriptionThe Growth Adviser teammate will be driving adoption of eBay’s Promoted Listings product with B2C sellers to proactively enable marketplace revenue. This will be achieved by developing tailored support plans for up to one quarter to ensure each business achieves its advertising growth goals on eBay.com. The growth adviser will be the single point of contact for promoted listing queries during these 12 weeks and will perform adoption reviews to ensure the success of each customer.A drive for results is essential to the role's success and high competency to work within a busy and ever-changing environment and under your initiative.Successful candidates will need to demonstrate the ability to sell through service by up-selling, cross-selling various products, features and promotions through service and benefit based approach.This is a strategic role and will focus primarily on scaling the adoption of offsite ads with eBay SMB sellers, with a core emphasis on volume & velocity and will have visibility from an eBay Ads leadership viewpoint.This is an excellent opportunity to expand your knowledge in a core area of growth for eBay. If you want to work with BU stakeholders, grow our seller's businesses, or if you have the appetite for challenging and disrupting for positive change then this is the role for you!Core Duties Be the primary point of contact of support for sellers to adopt “Promoted listings” over a 12-week rotation periodHelp customers through email, phone and online meetingsDevelop a trusted adviser relationship with key customers, stakeholders and global customer service leadersEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track account metricsUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisationResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisMonitor and analyse customer’s usage of our productsResponsible for working with the BU to onboard and integrate new clients and developing existing client relationshipsLiaise between the customer and internal teamsPrerequisite Knowledge & Proficiencies Fluency in the English languageCommercially focused and have a strong track record of achieving and surpassing targetsDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisationExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detailExcellent listening, negotiation and presentation skillsExcellent verbal and written communications skillsNatural relationship builder with integrity, reliability and maturityAbility to prioritise among competing tasksCritical thinking and problem-solving skillsExcellent time and project management skills. You’re always looking to improve inefficient processesKeen attention to detail and adherence to deadlinesExperienceStrong experience within a customer service, client relationship management environment or university degree plus three years experience.1 year commercial or sales experience within a fast-paced target oriented environmentEducational RequirementsBachelor’s Degree or equivalent work experienceBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/eBay Inc. is an equal opportunity employer, dedicated to workforce diversity #JobsIE#indeedEMEA#LI-AV1eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
View Original Job Posting