Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of Design Researchers guide design partners and cross-functional teams at eBay to discover, interpret and communicate insights and opportunities in an inspiring way, while contributing to all phases of the design process.We’re looking for a driven lead who is radically inspired by people and excels at leading the charge of gathering and communicating insights that put our users at the center of our product thinking. The ideal candidate loves working with peers and leaders to mine for insights that drive elegant solutions to tough problems.In this role, you will work within the Design org, alongside partners from Product Management, Engineering, Marketing, Analytics and other core teams to ensure your research team is optimized to develop key insights to drive great experiences. You will support your team of dedicated Design Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies. You are a strong influencer and promoter within and outside the Design organization, as well as an external face for eBay’s Design Research team.Responsibilities:Lead end-to-end research, spanning everything from high-level, strategic topics to evaluative researchEstablish and maintain an efficient strategy for scoping research, execution and dissemination of insights to ensure alignment and action across organizational boundaries and disciplinesBe vocal, assertive and persuasive working with cross-functional teams and work with them to identify and prioritize impactful research opportunitiesMonitor the impact of insights generated by the team and take part in the always-growing Design Research practice at eBayEmploy storytelling techniques to communicate research insights and recommendationsRequirements:8+ years of experience in an applied user research settingDegree in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering or a related fieldPractical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launchExperience drawing from a variety of research methods–interviews, observation, diary studies, prototyping, surveys, user testing and experiments–at different stages of the design process: to encourage early design work, inform the initial opportunity, collect formative feedback to support iteration and validate a go-to-market solutionAbility to solve complex problems and work with teams to ensure insights are clear, actionable and acted uponExceptional storytelling skills, experienced influencer and advocate for user researchBenefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here:https://www.ebayinc.com/company/diversity-inclusion/#LI-SD#LI-HybridThe pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.$149,200 - $234,850Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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