We, the eBay CRM (Customer Relationship Management) team are looking for an e-Learning, Communication & Adoption Manager who will manage and develop our global e-learning content and communication strategy for our Salesforce© CRM users.At eBay, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the eBay CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you. Key responsibilities:Work closely with relevant stakeholders to design training roadmaps and support structure to support end-user adoptionCollaborate with Product Owners and development team to understand current and new functionalities released each sprintDesign a communications plan to drive adoptionTranslate technicalities of the system to business-friendly end-user communicationPlan and manage timely communications and engagement with end user to drive adoption of new functionalities and enforce knowledge of existing buildPlan and manage trainings / new release webinars for various end-user groupsPrepare training materials and instructional videosDevelop user learning objectives, and produce learning curricula and storyboardsOwn, develop and maintain e-Learning content library (My Trailhead)Manage internal global communication channels, such as Slack and Salesforce On-Screen GuidancePrepare user adoption surveys and reportsCoach and facilitate champion users across various teams to enhance their successWork closely with stakeholders to help them understand systemic issues, getting feedback and support for improvement initiativesRequirements:University degree or experience in the fields of communication, marketing, training, e-learning or public relationsThree to five years of relevant professional experience, primarily in internal corporate communications, training, e-learning content design as well as change management projectsExpertise in image and video creationFirst Experience managing content for a Learning Management System (LMS) e.g. My Trailhead, Cornerstone etc.Ability to prepare complex facts in an understandable way and to convey them to the target groupExperience conducting end-user trainingsKnowledge of principles and methodologies of change managementFirst Experience with Salesforce CRM (Customer Relationship Management) is beneficialAny Salesforce certification is a plusExcellent interpersonal skills, verbal, and written communication in EnglishGoal-oriented way of working with strong customer focusPassion for technology and innovationSelf-driven and proactive natureExcellent stakeholder management skillsStrong organizational skillsExperience of working in an agile environment#LI-MD2Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico. 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