RTSM Customer Success Associate

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation , you will also work for a company focused on making a positive impact on its customers, employees, and communities. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position. What You'll Do Provide timely and accurate information in response to incoming customer support requests via phone or email Process customer support requests (inquiries and change requests) according to established department policies and procedures Works closely with the operations team to resolve customer support requests Provides timely feedback to the operations team regarding service issues or customer concerns Partners with the operations and business development team to meet and exceed expectations for custom support Acquire new knowledge and enhance your skills Requirements 2-year degree or equivalent experience More than one year of experience in a customer service role Superior organizational and communication skills Working knowledge of Microsoft Office Nice to Have Zendesk Google Docs #RemoteCroatia Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. Apply for this job