Field Sales Consultant (Luxury Consignment Consultant)

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! The Luxury Consignment Consultant is a key Outside Sales position and plays a pivotal role within our Sales organization at The RealReal! As a Luxury Consignment Consultant, you will drive both new and repeat business by leveraging your own network, building and nurturing relationships, and procuring consigned products from new and repeat consignors. Our ideal candidate has a proven track record for success in outbound direct sales roles, an entrepreneurial spirit, and the ability to thrive in a fast-paced, metrics-driven work environment. If you are customer-obsessed, adaptable, and have a burning desire to be number one, this could be the perfect fit! Compensation | Benefits | Perks $90,000 base salary plus uncapped commission ($200,000 at target) Annual Elite Club trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit | stock) Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave Unlimited Discretionary Time Off (DTO) & 9 paid holidays An hour of paid sick leave for every 30 hours worked Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis What You Get To Do Every Day Consistently achieve or exceed monthly individual sales goals by building and nurturing your book of business Provide an exceptional consignor experience by exceeding customer expectations and demonstrating an excellent knowledge of luxury goods Manage the entire sales lifecycle including prospecting and applying the TRR Value Selling methodology to accelerate sales results Demonstrate confidence with building new client relationships while growing existing ones Develop creative strategies to build individual book of business across new and repeat consignors Develop a continuous pipeline of sales leads through strategic outbound outreach Capture meaningful customer data using Salesforce CRM for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities Engage with highly sophisticated clients and act as a trusted advisor to curate a luxury consignor experience Set pricing expectations during in-home appointments, and stay up-to-date on resale trends Carefully review and process all items for shipment to ensure everything is cataloged according to TRR’s quality standards Work as a team player and partner with fellow colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment Partner with Consignor Relations team to proactively resolve consignor issues or concerns Regularly spend more than 50% in the field building client relationships and acquiring consigned items Other duties as required What You Bring To The Role Minimum Requirements 5+ years direct sales experience with a proven track record for success in a performance-based sales or business development role Existing book of clients Advanced proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite Ability to discuss and advise customers on general fashion trends and developments in the luxury market Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience Proven ability to build lasting relationships with clients and colleagues Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment Strong organizational and follow-up skills Team-focused mentality with a passion for collaboration High degree of business acumen and EQ Highly coachable with an eagerness to learn Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele Must live and regularly meet with clients in person anywhere within assigned territory A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets) Car insurance that meets or exceeds local requirements A satisfactory Motor Vehicle Record (MVR) Ability to travel more than 50% within designated market Preferred Requirements Previous experience selling luxury goods and/or services    The expected salary range for this role is $90,000 - $100,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GH R7847 #LI-AS10 #LI-Hybrid   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.