About the Position
As a member of SingleStore’s Customer Success team, you will build strong relationships with both self-managed and hosted SingleStore database customers as a trusted advisor. Starting as a post-sales facilitator for the onboarding and production roll-out, you will build that relationship year over year. You will guide the customers in your portfolio to achieve top value while expanding and growing their business using SingleStore’s world class software.
This role offers a high-energy, highly collaborative environment, where you will play a crucial role in enabling SingleStore's growth and supporting our rapid customer adoption and excitement. If you enjoy this dynamic and thrive in such an environment, this opportunity is well-suited for you.
As SingleStore use cases are generally real-time and mission critical - the ability to respond quickly in a proactive, high energy, highly collaborative environment is a must. The role requires a technically adept critical thinker - capable of spotting and mitigating risk, heading off escalations and challenges, and maintaining steady state to grow and expand business.
As our customer profile is highly technical - the role also requires technical interest and understanding and ability to communicate and connect on use cases involving databases, cloud technologies, network, and infrastructure.
In this role, you will:
Develop deep understanding of SingleStore’s cloud and database features
Easily articulate SingleStore’s value proposition - how we are different, and why we are great
Manage/own a quickly growing portfolio of high-medium-low touch customers
Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in early days to understand customer use case/timelines
Partner with customer, SI and Partner teams to go-live / production quickly and smoothly
Maintain weekly/monthly cadence contact during the first year(s) to educate, understand, and build strong relationships
Organize and lead periodic QBR and EBR meetings to align on needs and roadmaps
Manage escalated ticket requests working through SingleStore Support team
Keep customer team aware monthly of release features and schedules
Collaborate internally with Product and Support teams to deliver features and fixes
Communicate status and risks in provided systems - escalating when appropriate with appropriate level of summary and detail information
Insure a strong and expanding renewal year over year
Interact and build relationships at SingleStore that are beneficial to CSM team and processes
Key requirements:
Bachelor’s degree or equivalent experience in a technology related field
5+ years of work experience in Cloud technologies - platform, infrastructure or database - preferably customer facing in a TAM, Technical Support, Consulting, Engineering role
Project management organization and skills - issue tracking, accountability, follow through
Demonstrated relational and rapport building verbal skills
Experience in escalation management and risk mitigation - business acumen
Conceptual understanding of Database (SQL, noSQL, HTAP) technologies
Conceptual understanding of Cloud and observability technologies
Resourcefulness - ability to spot, smooth, and solve problems creatively
Other skills of interest: (Not mandatory, but good to have)
Work experience in EMEA, Middle East, Israel region
Language proficiency in Hebrew, Arabic, Spanish, German, French
Perks & Benefits
Performance based incentives, top-of-market benefits, wellness program, Pre-IPO equity, dog-friendly work space, casual work environment.
About SingleStore ( www.singlestore.com )
SingleStore is one platform for all data, built so you can engage with insight in every moment. Trusted by industry leaders, SingleStore enables enterprises to adapt to change as it happens, embrace diverse data with ease, and accelerate the pace of innovation. SingleStore is venture-backed and headquartered in San Francisco with offices in Portland, Seattle, Boston, Bangalore, London, Lisbon, and Kyiv. Defining the future starts with The Database of Now™.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.
To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed.
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