SRE Manager

Search JobsJob DescriptionThe Elevator Pitch: Why will you enjoy this new opportunity? You share a passion for crafting software that has a significant impact for the world and future of software infrastructure. You love solving problems and learning new things and are looking for a company that helps enable those ideas. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You want to be a part of a collaborative environment whose teams care about the product they are creating, how they create it, and the impact it has on customers’ business objectives. We need someone who will be the Captain of the Project Arctic ship driving towards SaaS transformation. We are looking for someone who can bring in their passion for cloud technologies and experience in operating SaaS to influence how our development teams release quality products. As a SRE manager, you will be expected to collaborate across the entire Arctic development teams as well as all different support functions across the company like GSS, vCC, IM etc. to drive fleet-wide operations with specific focus on automation, meeting service level targets and ensuring proper operational readiness is met by all the services onboarding. Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? As a SRE Manager, you will be expected to: Define and maintain availability, reliability, performance of services based on SLA/SLI/SLO definitions. Conduct fleet-wide operations against VMware software running in customer environments using orchestration and operational tools. Participate in a multi-geo on-call SRE rotation to field service incidents, operating in partnership with support and DevOps teams. Conduct post-mortem of incidents to address any operational or service gaps. Participate in live site meetings to review key service issues and to drive new learnings. Expand alerting definitions to catch previously undetected issues. Review existing runbooks, extend auto-remediation ruleset, and implement remediation scripts. Provide continual enhancements to tooling and automation to reduce operational toil. Employing best practices to define and refine key processes/workflows to accelerate delivery of software without sacrificing quality and reliability. Identify and drive operational improvements across SRE and DevOps teams. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a SRE Manager, you will: Work with the team and product management to define, review and refine delivery requirements Drive all the scrum processes for the SRE team to ensure executional efficiency Work with other service owners/managers to build a cloud service with right focus on operational readiness Work with compliance team to ensure all new capabilities/solutions meets the compliance standards Participate in our on-call rotation, providing operational support to our platform Define, measure, track and optimize operational cost What is the leadership like for this role? What is the structure and culture of the team like? This position reports to the Director of the Telemetry and Operations Team as part of CIBG organization. The team consists of highly competent senior engineers. We focus on iterative development, both of software and our software development practices. We also believe in complete service ownership through which each service owner is completely accountable for the availability, reliability and quality of their services. You will be leading an established SRE team that has a wide range of operational tooling, operational readiness check, operational cost and customer support responsibilities to ensure seamless SaaS transformation experience for our customers. This is a great opportunity for someone who wants to establish SRE in the right sense and prove the operational efficiency for a SaaS offering. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs