It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. You will be responsible for coordinating customer kick offs, allocating resources to projects, facilitating communication around escalations, and ensuring that the Professional Services teamYour day-to-dayEngage with new and existing enterprise customers to initiate new projects.Coordinate and facilitate customer kick offs.Coordinate and facilitate planning and working meetings.Coordinate and facilitate resource allocations to new projects.Manage multiple projects simultaneously and ensure that processes are being followed.Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements.Facilitate customer escalations, driving issues to resolution.Manage internal projects within Professional Services Operations Team to improve quality and efficiency of services to customer.Collaborate with all members of the Professional Services team as well as other departments in refining and expanding Professional Services operations best practices and processes.What you bring to the teamBachelor’s degree or equivalent3+ years industry experience in a customer-facing role preferably some of it in Professional Services.2+ years industry experience in a Project or Program Management role.Exceptional ability to build relationships and enhance cooperative working relationships.Exceptional customer service skills.Adept at conflict resolution - this job entails working with a variety of people and personalities.Knowledge of project management fundamentals and process design.Basic knowledge of internet products and technologies.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 85,350.00 - 125,180.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 68,925.00 - 101,090.00 USDAll other cities and states excluding those listed above:Base Pay Range: 63,075.00 - 92,510.00 USD
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