Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionJob Title: Sr. Proposal Technical WriterDepartment & Team: Revenue Operations, RFP Central-APACReports to: RFP Central Regional ManagerLocation: Chennai, India (flexible) Summary:Seeking a team-oriented and results-driven individual with well-developed written and communication skills, to join our global team of Proposal Managers and Proposal Technical Writers. This highly skilled person understands how to take technical material and explain the concepts clearly, concisely and logically. The person shall demonstrate a developed technical writing style that generates interest in the Genesys solutions. This person will be accountable to the RFP team to assist in delivering accurate proposal technical writing for proposals globally and report to the APAC Regional Manager.Key Responsibilities:In this role, the primary responsibilities will include (but are not limited to):Deliver competitive, high-quality proposal technical writing to Genesys prospects and customers.Acquire and organize technical source material for the creation of proposal technical writing.Participate in the RFP Lifecycle which includes qualification, kickoff and status meetings, analysis of requirements and strategy development, product discussion, risk assessment/mitigation, and development of the Genesys value proposition specific to the requirements of prospects.Interact with Genesys subject matter experts to complete business and technical responses.Ensure appropriate content is captured in the RFP response database, by being a contributing owner.Work supportively with other proposal technical writing staff to ensure appropriate coverage of all active proposals.Continually seek to improve existing content and processes through database administration.Maintain a high level of knowledge of Genesys solutions and products to produce quality and timely responses. Follow corporate style guides to ensure a global consistent look and feel for proposal technical writing.Required Skills and Experience:Bachelor’s degree in Engineering or related field.8-12 years of experience in proposal technical writing within a presales environment.Language: English (written and spoken).Exposure to product, technology, and industry knowledge; preference towards Genesys solutions.Experience working with technical solutions - including familiarity with contact center software, telecommunications technology and standards, network-based solutions.Must be comfortable working with Solutions Consultants and other technical teams to synthesize raw content from various sources into a cohesive proposal response.Ability to work with high performance, cross-functional teams. Determines proposal concept by identifying and clarifying opportunities and needs, studying requests for proposal (RFPs), and attending meetings.Strong problem-solving abilities, attention to detail and interpersonal skills. Manage time effectively, while working on multiple projects in parallel and meeting tight deadlines.Strong oral and written communication skills.Proficient in Microsoft Office Suite, including Word, Excel and Outlook. Desired Skills and Experience:Database managementProposal managementGraphics experienceAbout Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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