Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Who is Genesys? Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. We are 8000+ employees that hail from 50+ countries and speak 15+ languages. Just like this role, our design team is fully remote. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the work and flexibility required to get high quality working software into the hands of our customers.What do we do? At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.Who are you? You are a talented and experienced design leader with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each project they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.Experience you bring:Deep experience in core areas of product design such as information architecture, UI (User Interface) design, systems design, or interaction design.Ability to create a wide range of experience design deliverables including wireframes, prototypes, design systems, journey maps and high-fidelity screens.Ability to clearly communicate innovation and design concepts to clients and colleagues using the methods & tools that best illustrate them.Strong collaboration skills to work with cross-functional delivery teams on projects.Work closely with developers during all stages of a project, including development and delivery.Facilitate design sprints, brainstorms, user testing, and client feedback activities with users, clients, and team members.Requirements to be considered:A portfolio of design work from the last 3 years that shows us how you solve problems, with final artifacts5+ years of professional experience working in software development environmentsWhat we offer:The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup companyKeep you in the loop: complete support and transparency from our global and local leadersAn A-team: talented and experienced professionals you can grow professionally with and an open & inclusive communityCareer development: we will support your professional growth because your goals are important to usFlexibility: office, remote or hybrid? Choose what you need to be at your best every dayEmpathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heartCafeteria, health insurance, life insuranceAnd a fabulous new HQ from September near Nyugati Railway Station at Budapest#LI-Hybrid#LI-BB1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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