Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Renewal Manager will work to enable the execution of Genesys’ mission, to power the world’s best customer experiences. You will be responsible for securing and growing recurring revenue and bookings for existing customers by applying Genesys best practices for recurring revenue management.In this role, you will be responsible for obtaining Purchase Orders, prior to the expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc. This is a Customer and Partner-facing specialization that focuses on renewing contracts by applying Genesys best practices for recurring revenue management.What You Will Be DoingIn this role, the primary responsibilities will include (but are not limited to):Meet/exceed quarterly and annual budgets; drive recurring revenue growth in the region.Maintain a pulse on all renewals in a given territory 150+ days in advance of expiration and through to closure, including but not limited to, understanding of current risk, key stakeholders, the potential for platform migration, account activity including license deals in process, the opportunity for expansion or revenue growth.Accurate forecasting of recurring revenue/bookings in-quarter and in quarters, both verbally to management and through regular systematic updates.Awareness of at-risk renewals (predictive churn/attrition) and orchestration of remediation plans to address the issue(s)Secure Purchase Orders / Service Orders for each renewal prior to the expiration of the existing term.Manage renewals according to Genesys Key Performance Indicators which monitor the wellness of the business.Understand, predict, and manage effects on recurring revenue across customers’ journeys to migrate from one platform to another.Manage indirect renewals according to Genesys KPIs as well as Partner KPI results and when necessary, work with Partners on areas that require improvement.Engage with customers and partners, in close alignment with Genesys CSM to educate them on the value of their ongoing support/subscription.Align and sell renewal offerings that address business outcomes in accordance with the Customer Success PlanManage renewal negotiations according to Genesys renewal best practices and disciplinesEnsure the application of Genesys governance, policies, and pricing practices are honored throughout the renewal negotiation.Ensure existing contract terms and conditions are in with the renewal quote and negotiation. Be familiar with existing customer terms and leverage opportunities to maximize revenue accordingly.Maintain strong knowledge of the Genesys Customer Success values and commit to delivering an exceptional customer experience across all interactions.Ability to articulate and sell value around Customer Success offerings and identify upsell opportunities for incremental growth through the adoption of add-on service elements throughout the customer lifecycle (ie: upsell).Work cross-functionally to drive accelerated renewal negotiations as necessary: Quoting Specialists, Sales, Legal, Deal Desk, Finance Operations/Collections Professional Services, Customer Care, License and Entitlement, Partner Program representation, etc.Remain familiar with Genesys buying/licensing rules; validate customer entitlement (correct inventories) on-premise quotes to avoid licensing discrepancies.Validate usage reports and historical trending, in concert with Genesys Advisor and account teams, to drive expansion and upsell opportunities at the time of renewal.Work with strategic pricing in special agreements covering both new and renewal transactions (reducing discounts and application of Genesys Care policies and practices)Follow escalation procedures as documented; abide by DAP.Outbound Programs e.g., Compliance, ReclamationsSkills & QualificationsIdeally, you will have:3 years+ of selling and closing experience with software or software maintenanceGraduate degree in BA/BSLanguage skills: EnglishSense of accountability, fortitude, and tenacity to achieve resultsSuperior active listening skillsExcellent objection-handling, conflict management, and negotiating abilitiesStrong collaboration skills and ability to work alongside multiple team membersStrong time-management and organization skillsAbility to multi-task and manage multiple streams of work simultaneouslyExcellent written and verbal communication skillsAbility to effectively communicate with internal stakeholdersHighly persuasiveHighly resourceful when need to overcome barriers and objectionsProven record of meeting/exceeding established goalsAbility to communicate with all levels within the customer/prospect’s organizationEnterprise software or contact center industry experience(s) a plusPlease note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role, you must be legally permitted to work in South Korea.#LI-TW1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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