Associate Proposal Manager II

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Associate Proposal Manager IIDepartment & Team: Revenue Operations, RFP Central - AmericasReports to: Manager of ProposalsLocation: Manila (flexible)Summary:Genesys is seeking a qualified professional to fill the role of Associate Proposal Manager II.  This position will support assigned business segment(s) and act as the focal point for the production of all RFI/RFP deliverables and proposal related information requests for that segment(s). The candidate should be experienced in analyzing Requests for Proposals, creating proposal outlines and schedules, planning and managing proposal process reviews and coordinating input from multiple sources throughout the corporate infrastructure to ensure compliance and timely submission. The candidate will own the proposal process and document production for assigned bids. In addition to demonstrating flexibility by being able to work independently and in a team environment. The candidate should be extremely well organized and able to work under pressure to meet demanding deadlines with the willingness to work evenings or weekends upon occasion to meet proposal schedules. This person will be accountable to the RFP team for proposal management in the North America region and report to the Americas Manager of Proposals.What You’ll Do:  In this role, the primary responsibilities will include (but are not limited to):Deliver competitive, high-quality proposals to Genesys prospects and customers. Strong project management/coordination experience with a focus on organization of mid-complexity data under very limited time frames.Oversee, plan, facilitate and manage the RFP Life Cycle from kickoff to submission, including analysis of requirements and strategy development, product discussion, risk assessment/mitigation, and development of the Genesys value proposition specific to the requirements of prospects. Analyze and assess mild to mid-complexity RFPs with an eye towards creating a comprehensive proposal plan. Interface cross functionally with corporate, local and regional team members to assemble response team and proposal response strategy.Integrate content contributions from disparate authors to create cohesive proposals.Ensure all projects meet scheduling requirements and company quality standards.Assist with maintaining appropriate content and that it is captured in the RFP response database.Support the provision of general company, finance and care content for responses where appropriate.Follow corporate style guides to ensure a global consistent look and feel for proposal technical writing. About You:You must possess a Bachelor's degree from an accredited college or university in English, Journalism, Communications, Management, Social Services, or other related field.Minimum 3-5 years’ experience with developing professional, consistent proposals for distribution to customers; and analyzing and managing complex RFP logistics.Language: English (written and spoken)Strong oral and written communication skills, including the ability to manage and collaboratively work cross functionally with high performance internal teams in high pressure situations, i.e. sales, solution consulting, legal, finance, product management, product marketing, etc.Demonstrate attention to detail, strong problem-solving abilities, organized and possess excellent writing skills.Must have positive, problem-solving attitude and good judgment prioritizing workload in fast paced environment, with an ability to work multiple projects simultaneously and meet tight deadlines.Must be a team player, also able to self-start and work independently.Excellent judgment, confident and comfortable, with a strong work ethic. Exceptional writing and language skills with a focus on proposal writing.Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists.Experience in design, layout, and production of quality documents to meet customer specifications.Proficient in Microsoft Office Suite including Word, Excel, PowerPoint and Outlook. Including complex formatting, multiple data formats, and different computer platforms: Adobe Acrobat Pro, etc.Desired Skills and ExperienceExposure to/familiarity with RFP management software (RFPIO).Experience with managing proposals for contact center software or telecommunications companies.Graphics experience.#LI-Hybrid#LI-GF1About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.