NVIDIA is looking for an engineer who wants the excitement of direct customer interaction, to join our team of Solution Engineers working on products such as Omniverse, and vGPU! You must have excellent problem-solving abilities, excellent communication skills and be able to work on multiple projects and tasks. You must be technically strong in Linux and have solid programming skills. You will be doing direct customer support for our most important enterprise customers as a technical account manager for multiple customers as well as working support cases. You will also work directly with our engineering teams to work customer issues and to improve product solutions. You will also be able to create and update software that is used by our support team to improve our customer experience. We are looking for an experienced engineer to triage customer software and hardware issues and resolve customer problems as well as create and maintain great customer relationships. This team supports some of NVIDIA’s most groundbreaking technology, like NVIDIA Omniverse, and NVIDIA virtual GPUs.What you'll be doing:Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues.Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information. Create/update product and/or support tools.Track, file new bugs and communicate with management on customer issues.Hold meetings with customers on the phone or over Teams sharing information and building relationships.Take ownership and drive customer issues from inception to resolution.Document customer interactions and better enhance our knowledge base.Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.What we need to see:Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.You'll bring at least 5+ years of software engineering experience,Excellent English language skills.Excellent understanding of Linux, especially Dockers, Docker-compose, networking (SSL, SSO, NGINX), Active Directory.General Windows OS knowledge.Solid understanding of Linux KVM or other virtualization software.Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.Excellent follow-up and organizational skills, with a passion or love for solving problems.Solid programming skills (bash scripts, python, C/C++ ).Some creative background would be a plus but isn’t required - Game development, substance development, asset development, digital entertainment.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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